Behavioral and psychological correlates of type a behavior in children and adolescents: An overview

Nay, Richard E.; Wagner, Mervyn K.

doi:10.1080/08870449008408148

Cited by 7 publications

(4 citation statements)

References 41 publications

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“…The following hypothesis was proposed: Hypothesis 1: More aggressive consumer complaint behaviors would lead to higher expectations for service recovery efforts. modErating rolE oF pErSonality traitS Type A Personality The Type A behavior pattern is characterized by competitiveachievement striving, time urgency, hostility-aggression, and impatience (Keltikangas-Jarvinen & Jokinen, 1989;Nay & Wagner, 1990). Baron and Byrne (1994) found that Type A individuals were easily irritated, highly competitive, always in a hurry, and hence more aggressive than Type B persons.…”

Section: Service Recovery Expectationsmentioning

confidence: 98%

The Role of Personality Traits in Online Consumer Complaint Behavior and Service Recovery Expectation

Huang¹,

Chang²

2008

soc behav pers

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To date, the literature on service failure and recovery has tended to be focused on bricksand-mortar stores. In this study the relationships among service failures, consumer complaint behaviors, and service recovery expectations in an online setting were investigated. Data were collected from 252 respondents in a questionnaire survey. Results of multiple regression analysis show that personality traits in terms of Type A and locus of control may moderate the relationships among e-service failures, consumer complaint behaviors, and service recovery expectations. When e-service failures occur, Type A and internally oriented consumers engage in aggressive complaint behaviors and expect high service recovery efforts. Conversely, Type B and externally oriented consumers tend to tolerate e-service failures and refrain from complaining. Finally, theoretical and managerial implications are discussed.

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Section: Service Recovery Expectationsmentioning

confidence: 98%

The Role of Personality Traits in Online Consumer Complaint Behavior and Service Recovery Expectation

Huang¹,

Chang²

2008

soc behav pers

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“…The literature presents evidence about a weak but consistent relationship between external locus of control and aggression [Zainuddin and Taluja, 1990;Williams and Vantress, 1969;Young, 1992;Nay and Wagner, 1990].…”

Section: Introductionmentioning

confidence: 99%

Locus of control and three types of aggression

et al. 1999

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“…Much is known about the nature and development of Type A behavior in children and adolescents and less is known about the development of perfectionism in children and adolescents. The main attributes of Type A behavior found in adults also seem to exist in children and adolescents (see Nay and Wagner 1990). Central features include highly competitive achievement striving, speed and time urgency, chronic impatience, and hostility.…”

mentioning

confidence: 96%

Perfectionism, Type A Behavior, and Self-Efficacy in Depression and Health Symptoms among Adolescents

2011

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The current study examined the associations among dimensions of perfectionism, Type A behavior, self-efficacy, distress, and health symptoms in high school students. A sample of 73 high school students (34 boys, 39 girls) completed measures of self-oriented perfectionism, socially prescribed perfectionism, Type A behavior, self-efficacy, depressive symptoms, and psychosomatic symptoms. Correlational analyses found that self-oriented perfectionism was marginally related to Type A behavior. Students with elevated levels of depressive symptoms were also characterized by self-oriented perfectionism, Type A behavior, low self-efficacy, and health symptoms. In addition, health symptoms were linked with low self-efficacy. Simultaneous entry of several variables into a regression analysis found that significant unique predictors of depression were low self-efficacy and elevated selforiented perfectionism. Similarly, a regression analysis found that low self-efficacy and high self-oriented perfectionism were unique predictors of health symptoms. The findings highlight the distinctions between the perfectionism and the Type A constructs, and support self-regulation models of depression and physical symptoms that include an emphasis on excessive perfectionistic standards and low self-efficacy. We discuss the need for preventive interventions designed for perfectionistic adolescents with low self-efficacy.

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Behavioral and psychological correlates of type a behavior in children and adolescents: An overview

Cited by 7 publications

References 41 publications

The Role of Personality Traits in Online Consumer Complaint Behavior and Service Recovery Expectation

The Role of Personality Traits in Online Consumer Complaint Behavior and Service Recovery Expectation

Locus of control and three types of aggression

Perfectionism, Type A Behavior, and Self-Efficacy in Depression and Health Symptoms among Adolescents

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