Drawing on original archive material from the Tyne and Wear Archives, this article examines the sociological significance of the Metro Centre shopping mall, built in Gateshead in North East England in 1986, at the time the biggest in Europe. It explores how the Metro Centre marked a call to accept the new and ‘prevailing ideals’ of consumption and represented a key moment for the reformulation of selfhoods as consumer identity practices. Adopting Walter Benjamin’s notion of the ‘hollow mould’ of modernity, the article positions the Metro Centre as an embodiment and material form of wider social, political and economic shifts. Its geographical location at the epicentre of British de-industrialisation is highly significant and marks a key moment where citizens and consumer selfhoods were fused. The shifting discourses around consumerism that occurred during this time, against the backdrop of the increasingly populist ideology of Thatcherism, set the foundations for the emergence of a new neoliberal consumer citizen, who was promised choice, personal growth and wellbeing via consumerism. I will show how new neoliberal ideals of aspiration and meritocracy became interwoven into a new language of consumption that was heavily promoted by the Metro Centre. In fact, the Metro Centre was pivotal in promoting new forms of social exclusion and new articulations of global capitalist production. The article concludes by proposing that the Metro Centre came to embody new neoliberal notions of social ‘worth’, value and inclusion entwined with engagement in new processes and practices of consumption.