Best practice relief supply for emergency services in a developed economy

Abstract

Purpose The purpose of this paper is to discuss the challenges inherent in planning and responding to disaster events in a multi-agency context where numerous governmental and non-governmental actors and agencies are involved in the planning and response phases. In particular, the authors examine a situation where a lead agency has recently been delegated the responsibility for emergency relief logistics and how it might determine and implement best practice. Design/methodology/approach Adopting an iterative inductive approach, the authors gather data and insights from academic literature, emergency management policies, frameworks and documents and exploratory in-depth interviews with 12 key informants who have considerable experience with the challenges of logistic preparation and response to disasters in a developed country context. The data and context are limited to developed counties, especially the state of Queensland, Australia. Findings The authors discuss the challenge of achieving coordinated supply chain management where mandated/lead response agencies are required to meet stakeholder and local community expectations and outcomes. From these findings, the authors offer 11 practical recommendations to assist the delivery of best practice in emergency logistics. Originality/value Humanitarian logistics is usually examined from a low/middle-income country perspective, yet an efficient and effective disaster response is no less important for developed economies. In this respect, the authors offer a fresh examination of the challenges of delivering best practice for emergency logistics in order to achieve expected community outcomes.

Relief operations as a multi-project: Colombian case

“…As manager organizations and support organizations may take part of different subprojects, resources among subprojects -such as staff, infrastructure, transport and communication equipment, etc.-are sheared (FEMA, 2008). Multi-project scheduling model, as a model that coordinates different subprojects activities, answers to one of the strongest challenges of humanitarian logistics: the coordination of logistical activities among organizations involved in response operations (Wilson et al, 2018;Kovács & Spens, 2009;Holguín-Veras et al, 2012b). As noted before, so many humanitarian organizations are involved in response operations, so coordination and collaboration is difficult to achieve.…”

Indicadores de desempenho na logística humanitária: um estudo teórico sob a ótica green

“…A coleta dos dados (TOMASINI; VAN WASSENHOVE, 2009;KOVÁCS;OLORUNTOBA et al, 2017;KUNZ et al, 2017;JAHRE, 2017;WILSON et al, 2018;JILANI et al, 2018;HEASLIP et al, KWATRA et al, 2016;BROSZEIT et al, 2016;KAZANCOGLU et al, 2016;JILANI et al, 2018) Claramente, os indicadores training (RAO et al, 2009;AHI;SEARCY, 2015), product characteristics, environmental costs (AHI;SEARCY, 2015;KAZACANGLU et al, 2018;JILANI et al, 2018) e energy use (RAO et al, 2009;HAK et al, 2012;DE GIOVANI;VINZI, 2012;RAO, 2014;AHI;SEARCY, 2015;KWATRA et al, 2016;BROSZEIT et al, 2017;KAZACANGLU et al, 2018;JILANI et al, 2018) devem também ser registrados, arquivados e analisados, com o intuito de promover produtos green à ajuda humanitária, reduzir os custos relacionados à não conformidades ambientais, assim como tornar o uso de energia, mesmo em situações de necessidade, racional.…”

“…As ações de reconstrução dos espaços danificados e recuperação das áreas afetadas (CHANDES;PACHÉ, 2010;OLORUNTOBA et al, 2017;COZZOLINO et al, 2017;WILSON et al, 2018;JILANI et al, 2018) devem estar de acordo com o fortalecimento da resiliência em atividades de preparo para futuros desastres e no desenvolvimento e implementação de políticas e práticas que tenham o propósito de evitar situações semelhantes (OLORUNTOBA et al, 2017).…”

“…Essa iniciativa envolve a construção de centros de emergência, abrigos temporários e casas, e, do ponto de vista da recuperação, a restauração de energia, esgoto, redes de telecomunicação, estradas e comércio, reparando as condições normais de saúde como serviços e hospitais, incluindo atendimento a pessoas com deficiência e saúde mental (WILSON et al, 2018).…”

“…A colaboração (TOMASINI; VAN WASSENHOVE, 2009;BALCIK et al 2010;CHANDES;PACHÉ, 2010;MARTINEZ, 2010;KOVÁCS;OLORUNTOBA et al, 2017;JAHRE, 2017;COZZOLINO et al, 2017;WILSON et al, 2018;JILANI et al, 2018) MARTINEZ, 2010;COZZOLINO et al, 2017;WILSON et al, 2018;JILANI et al, 2018;HEASLIP et al, 2019; RIVERA-ROYERO; GALINDO; YIE-PINEDO, 2020) é dada pela combinação de recursos em pacotes prontos, para então serem distribuídos e melhorar assim os tempos de resposta de entrega (WILSON et al, 2018 OLORUNTOBA et al, 2017;JAHRE, 2017;COZZOLINO et al, 2017;WILSON et al, 2018;JILANI et al, 2018;HEASLIP et al, KUNZ et al, 2017;COZZOLINO et al, 2017;JILANI et al, 2018;HEASLIP et al, (Jilani et al, 2018). Pode-se então associar aos indicadores ambiental air emissions e environmental management system (RAO et al, 2009;HAK et al, 2012;DE GIOVANNI;VINZI, 2012)…”