Beyond Being There, for "All of Us": Exploring Webconferencing and Mobile Remote Presence Devices for Accessible Global Governance

Cogburn, Derrick L.

doi:10.24251/hicss.2018.089

Cited by 5 publications

(5 citation statements)

References 25 publications

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“…Moreover, one of the main selling points of MRP is that mobility allows for informal and unplanned interactions, however, as Tsui et al point out, 'walking and talking' using the robot is difcult, as the fat screen does not allow local users to see the remote user from the side [41]. In addition, the speed of the robot is slower than walking speed, and driving takes the remote user's attention away from the interaction [7,41]. Another issue, is that remote users do not have clear awareness of their presence in the local environment, such as not being able to tell if they are being too loud or if the robot is causing obstructions to local users [2,21,22,28].…”

Section: Related Work 21 the Shortfalls Of Mrpmentioning

confidence: 99%

"Being in on the Action" in Mobile Robotic Telepresence: Rethinking Presence in Hybrid Participation

Boudouraki

Fischer

Reeves

et al. 2023

Proceedings of the 2023 ACM/IEEE International Conference on Human-Robot Interaction

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Mobile Robotic Telepresence (MRP) systems aford remote communication with an embodied physicality and autonomous mobility, which is thought to be useful for creating a sense of presence in hybrid activities. In this paper, drawing on phenomenology, we interviewed seven long term users of MRP to understand the lived experience of participating in hybrid spaces through a telepresence robot. The users' accounts show how the capabilities of the robot impact interactions, and how telepresence difers from in-person presence. Whilst not feeling as if they were really there, users felt present when they were being able to participate in local action and be treated as present. They also report standing out and being subject to behaviour amounting to 'othering'. We argue that these experiences point to a need for future work on telepresence to focus on giving remote users the means to exercise autonomy in ways that enable them to participate -to be 'in on the action' -rather than in ways that simply simulate being in-person. CCS CONCEPTS• Human-centered computing → Empirical studies in HCI; HCI theory, concepts and models.

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Section: Related Work 21 the Shortfalls Of Mrpmentioning

confidence: 99%

"Being in on the Action" in Mobile Robotic Telepresence: Rethinking Presence in Hybrid Participation

Boudouraki

Fischer

Reeves

et al. 2023

Proceedings of the 2023 ACM/IEEE International Conference on Human-Robot Interaction

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“…This issue seems especially problematic given that MRPs are sometimes touted as ways for people with disabilities to increase access and participation [e.g. 5,26] however MRPs may also further reinforce existing experiences of structural barriers.…”

Section: Mobility-related Asymmetriesmentioning

confidence: 99%

"I can't get round"

Boudouraki

Fischer

Reeves

et al. 2021

Proc. ACM Hum.-Comput. Interact.

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Via audiovisual communications and a controllable physical embodiment, Mobile Robotic telePresence (MRP) systems aim to support enhanced collaboration between remote and local members of a given setting. But MRP systems also put the remote user in positions where they frequently rely on the help of local partners. Getting or 'recruiting' such help can be done with various verbal and embodied actions ranging in explicitness. In this paper, we look at how such recruitment occurs in video data drawn from an experiment where pairs of participants (one local, one remote) performed a timed searching task. We find a prevalence of implicit recruitment methods and outline obstacles to effective recruitment that emerge due to communicative asymmetries that are built into MRP design. In a future where remote work becomes widespread, assistance through remote work technology like MRPs needs close examination at a fundamental interactional level, taking into account how communicative asymmetries are at play in everyday use of such technologies.

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“…These results suggest that, while there is great scope for expanding remote participation opportunities for persons with disabilities in global governance events, U.N. conferences tend to be somewhat ahead of the game compared to other international forums. In particular, it is important to explore in depth recent U.N. conferences that included substantial efforts to make remote participation available such as COSP, the Sendai DDR conference, Habitat III in Quito, Ecuador, and Global Platform in Cancun, Mexico [4].…”

Section: Despite Limited Availability Accessible Virtual Participatimentioning

confidence: 99%

“…Examples of recent global conferences in which people with disabilities had very important stakes and that piloted technological interventions including participation via accessible low-cost webconferencing tools and telepresence robots include the U.N. Conference on Housing and Sustainable Urban Development (Habitat III) in 2016 [3] and the 2017 Global Platform for Disaster Risk Reduction [4]. However, except for these pockets of experimental innovation, it is unclear to which extent disability inclusion has been "mainstreamed" in other global governance processes and whether the voices of people with disabilities can be heard in important international venues that take decisions likely to impact their everyday life both in the medium and long terms.…”

Section: Introductionmentioning

confidence: 99%

Technology and Grassroots Inclusion in Global Governance: A Survey Study of Disability Rights Advocates and Effective Participation

Trevisan¹,

Cogburn²

2019

Proceedings of the Annual Hawaii International Conference on System Sciences

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The effective participation of the disability community in global governance is essential to ensure that key development initiatives empower the world's one billion people with disabilities. Technology can play an important role in the creation of a more inclusive global governance. This paper discusses the results of the first global survey of Disabled People's Organizations' (DPO) leaders on these issues. Three levels of analysis are reviewed, including: (1) accessibility and barriers to effective participation; (2) the role of low-cost accessible technological solutions for remote participation; and (3) the use of online technologies-in particular social media platformsby DPOs to bridge the gap between disability grassroots and global governance processes. After mapping barriers to participation, the role of technology vis-à-vis these obstacles is reviewed. Although only a small number of international conferences offer accessible virtual participation, responses from DPO advocates that used this technology provide strong evidence of the potential that these tools have to improve accessibility in global governance. Furthermore, disability organizations all over the world have adopted social media platforms as channels to liaise with their constituents and involve them in policy-making processes.

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Beyond Being There, for "All of Us": Exploring Webconferencing and Mobile Remote Presence Devices for Accessible Global Governance

Abstract: Abstract

Cited by 5 publications

References 25 publications

"Being in on the Action" in Mobile Robotic Telepresence: Rethinking Presence in Hybrid Participation

"Being in on the Action" in Mobile Robotic Telepresence: Rethinking Presence in Hybrid Participation

"I can't get round"

Technology and Grassroots Inclusion in Global Governance: A Survey Study of Disability Rights Advocates and Effective Participation

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