Beyond E-Procurement

Pachón, José Rodrigo Córdoba; Navarro, Juan Gabriel Cegarra

doi:10.4018/978-1-60566-860-4.ch010

Cited by 3 publications

(1 citation statement)

References 34 publications

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“…The nature of such services might vary depending on PAs' strategic orientations. Whilst many PAs could genuinely focus on offering citizen-centered services as proposed above, there is also an opportunity to broaden the scope to align such services to business operations so that the sharing of knowledge and technological platforms could be streamlined between PAs and entrepreneurial audiences [4,22], potentially resulting in commercial and non-commercial benefits for the different actors involved.…”

Section: Public Administrations (Pas) and Relational Administrationmentioning

confidence: 99%

Towards a Digital Relational Administration Model for Small and Medium Enterprise Support via E-Tutoring in Spain

Briones-Peñalver,

Campuzano-Bolarin,

Acosta Hernández

et al. 2024

Systems

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In the context of public administrations after COVID-19, this paper formulates and validates a digital model of tutoring (e-tutoring) for small and medium enterprises (SMEs) by public administrations or PAs to help the former reduce their risks to fold in their first few years of existence and with the support of private professionals (economists, accountants, business advisors, managers, etc.). The model draws on ideas about relational administration (RA), a concept that is yet to be fully exploited or assessed in the literature. Several hypotheses derived from the model are formulated and tested using a polytomic-nominal logistic regression. A questionnaire was sent to and returned by 236 small and medium entrepreneurs in Spain facing insolvency proceedings to identify main reasons for business failure and if or how they would accept online tutoring from private professionals associated with PAs. Findings suggest that SM entrepreneurs agree with receiving selected forms of tutoring, requiring public administrations to enhance capabilities for joint information provision and decision making through the use of information and communication technologies or ICTs. These findings have important implications for the potential restructuring of public administrations, their collaborations with professionals, and the future co-design and implementation of e-government services by PAs

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Section: Public Administrations (Pas) and Relational Administrationmentioning

confidence: 99%

Towards a Digital Relational Administration Model for Small and Medium Enterprise Support via E-Tutoring in Spain

Briones-Peñalver,

Campuzano-Bolarin,

Acosta Hernández

et al. 2024

Systems

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Tuning knowledge ecosystems: exploring links between hotels’ knowledge structures and online government services provision

2016

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The development of knowledge-based business opportunities in many economic sectors worldwide is often conceived through a silo-mentality, whereby efforts are focused in either industry or government entities in isolation. Without a systemic or holistic understanding of connections between these, any present or future project evaluation becomes either input-or output-based instead of having a comprehensive understanding of its impact. In order to address such a challenge, this empirical study focuses on the Spanish hospitality sector, which currently thrives by continuously accessing external and internal sources of knowledge, thus offering opportunities to conceptualise it as a knowledge ecosystem. Lessons learned from the Spanish hospitality sector have the potential to inform the design of online government services as part of a knowledge ecosystem. This can, in turn, yield further opportunities for innovation in the hospitality sector. A structural equation model validated by factor analysis of 130 hotels is used to assess the extent to which hotels currently benefit from online government services. This study concludes that online government services can be better fostered by nurturing external communities while also setting up internal working communities and practices. The model and its implications can also inform initiatives which seek to pursue ecosystem-oriented research and practice, as well as future policy and technology transfer initiatives.

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The effect of organizational memory on organizational agility

Cegarra‐Navarro

Martelo-Landroguez

2020

JIC

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PurposeIntellectual capital includes what employees know and the agility to search and retrieve knowledge (organizational agility). Organizational agility could be seen as the result of using validated routines and protocols (knowledge application), but also as the result of using unproven theories, rumors, colloquial expressions, or sayings (counter-knowledge), which means that organizational memory may enable both the application of good knowledge and the mitigation of counter-knowledge. This study examines the links between a firm's organizational memory, counter-knowledge, knowledge application, and organizational agility.Design/methodology/approachUsing SmartPLS 3.2.8 in a sample of 112 companies, the following questions were addressed: Does the improvement of organizational memory result in the growth of organizational agility? Does the growth of counter-knowledge and knowledge application at the same time hinder the enhancement of organizational agility?FindingsThe results support that organizational memory not only enhances the application of gained knowledge but also allows the spreading of rumors, gossip, and inappropriate or false beliefs (counter-knowledge). Furthermore, results support that the knowledge that emerges from the development in parallel or simultaneous of counter-knowledge and knowledge application provides bad references, which will lead to a degradation of organizational agility.Practical implicationsWhen supporting organizational agility, managers should be conscious of the urgency of counteracting the misuse of counter-knowledge.Originality/valueThese findings make an important contribution to what is potentially a barrier to innovation and creativity, helping managers overcome the problems associated with misunderstandings or wrong assumptions derived from counter-knowledge.

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Beyond E-Procurement

Cited by 3 publications

References 34 publications

Towards a Digital Relational Administration Model for Small and Medium Enterprise Support via E-Tutoring in Spain

Towards a Digital Relational Administration Model for Small and Medium Enterprise Support via E-Tutoring in Spain

Tuning knowledge ecosystems: exploring links between hotels’ knowledge structures and online government services provision

The effect of organizational memory on organizational agility

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