Bipolarity in reactions to operational ‘constraints’: OM bugs under an OB lens

Bendoly, Elliot; Hur, Daesik

doi:10.1016/j.jom.2005.08.004

Cited by 56 publications

(60 citation statements)

References 68 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…However, as behavioral theories of operations have emphasized, there is often a gap between the predictions of (Bendoly et al, 2006), and additional effort is still required in order to incorporate the influence of behavioral factors in system design (Amundson,1998;Bendoly and Hur, 2007;Hays and Hill, 2001;Rungtusanatham, 2001;Schultz et al, 2003). In service operations in particular, more studies are required to isolate the effect that human interactions, through underlying behavioral mechanisms, have on system performance (Boudreau et al, 2003;Chase and Apte, 2007;Pawar et al, 2009;Roth and Menor, 2003).…”

Section: Resultsmentioning

confidence: 99%

The effect of social relationships on the rates of referral to specialists

Hendijani

Bischak

2016

International Journal of Operations &Amp; Production Management

View full text Add to dashboard Cite

Purpose -In order to decrease patient waiting time and improve efficiency, healthcare systems in some countries have recently begun to shift away from decentralized systems of patient referral from general practitioners (GPs) to specialists toward centralized ones. From a queueing theory perspective, centralized referral systems can decrease waiting time by reducing the variation in the referral process. However, from a social psychological perspective, a close relationship between referring physician and specialist, which is characteristic of decentralized referral systems, may safeguard against high referral rates; since GPs refer patients directly to the specialists whom they know, they may be reluctant to damage that relationship with an inappropriate referral. The purpose of this paper is to examine the effect upon referral behavior of a relationship between physicians, as is found in a decentralized referral system, vs a centralized referral system, which is characterized by an anonymous GP-specialist relationship. In a controlled experiment where family practice residents made decisions concerning referral to specialists, physicians displaying high confidence referred significantly fewer patients in a close relationship condition than in a centralized referral system, suggesting that for some physicians, referral behavior can be affected by the design of the service system and will, in turn, affect system performance. Design/methodology/approach -The authors used a controlled experiment to test the research hypotheses. Findings -Physicians displaying high confidence referred significantly fewer patients in a close relationship condition than in a centralized referral system, suggesting that for some physicians, referral behavior can be affected by system attributes and will, in turn, affect system performance.Research limitations/implications -The current study has some limitations, however. First, the sample consisted only of family practice residents and did not have the knowledge and experience of GPs regarding the referral process. Second, the authors used hypothetical patient case descriptions instead of real-world patients. Repeating this experiment with primary care physicians in real setting would be beneficial. Practical implications -The study indicates that decentralized referral systems may act (rightly or wrongly) as a restraint on the rate of referrals to specialists. Thus, an implementation of a centralized referral system should be expected to produce an increase in referrals simply due to the change in the operational system setup. Even if centralized referral systems are more efficient and can facilitate the referral process by creating a central queue rather than multiple single queues for patients, the removal of social ties such as long-term social relationships that are developed between GPs and specialists in decentralized referral systems may act to counterbalance these theoretical gains. Social implications -This study provide support for the idea that non-clinical factors play an ...

show abstract

Section: Resultsmentioning

confidence: 99%

The effect of social relationships on the rates of referral to specialists

Hendijani

Bischak

2016

International Journal of Operations &Amp; Production Management

View full text Add to dashboard Cite

show abstract

“…In the initial period, MOA framework only consisted of Motivation and Ability, and the factor Opportunity was later added in the framework (Blumberg & Pringle, 1982;Peters & O'Connor, 1980;Siemsen et al, 2008). According to some authors (Bendoly & Hur, 2007;Mathieu, Tannenbaum, & Salas, 1992), there are connections between the three factors: Motivation, Opportunity and Ability. However, the exact relationship between those factors in the MOA framework is difficult to justify theoretically (Siemsen et al, 2008).…”

Section: Motivation-opportunity-ability Frameworkmentioning

confidence: 99%

The Effect of Entrepreneurial Human Capital and Entrepreneurial Failure Learning on the Entrepreneurial Restart Intention

Quân¹,

Huy²

2014

ASS

View full text Add to dashboard Cite

Being an entrepreneur or continuing to work as a regular employee is a difficult decision a number of people are dealing with when choosing their career. The entrepreneurs can contribute for the economics' growth. However, because of the high rate of failure businesses, the failed entrepreneurs have to deal with amorous difficulties. This study has conducted to identify the life of the entrepreneurs who had failure experiences from the time after their failure to the recovery time of them. The quantitative method was conducted to find the relationship between the entrepreneurial human capital and the learning process from failure, the restart intention. The finding of this research indicated positive impact of entrepreneurial human capital and failure learning on restart intention. The research also provided evidences to scholars who are developing literature review of entrepreneurship to help them with a new researching direction about entrepreneurs' intentions and behaviors by using Motivation-Opportunity-Ability perspectives. Based on this study, failed entrepreneurs would be provided with different points of view about their collapse, as well as found some helpful mechanisms to use as resources and drew useful lessons from their failure to build up optimism in their future entrepreneurial career.

show abstract

“…For example Clegg et al (2010) conclude the effectiveness of any aspect of lean and six sigma implementations is the product of technical quality and cultural acceptance, not just the summation of reductionist parts. Similarly the emerging field of behavioural www.intechopen.com operations attempts to merge the perspectives of HRM and OM in order to understand the people aspects of operations management (Boudreau, 2003;Linderman et al, 2006;Bendoly & Hur, 2007).…”

Section: Systems Thinking For Lean Six Sigmamentioning

confidence: 99%