Birth of a Failure: Consequences of Framing ICT Projects for the Centralization of Inter-Departmental Relations

Pelizza, Annalisa; Hoppe, Robertus

doi:10.1177/0095399715598343

Cited by 9 publications

(5 citation statements)

References 33 publications

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“…In New Zealand, 62% of IT projects do not succeed (Goldfinch 2007); in the United Kingdom, 84% of public sector projects resulted in failure of some sort (The Royal Academy of Engineering and the British Computer Society 2004). Similar results have been reported across the globe from other developed countries, such as Canada, the United States, Australia, and Netherlands, among others (Fenech and De Raffaele 2013;Pelizza and Hoppe 2018). Studies from developing countries, such as Bangladesh, Sri Lanka, India, Thailand, Malaysia, and South-Africa, also report failures in IT projects (Gunawong and Gao 2017;Rajapakse et al 2012;Nawi et al 2011;Khan et al 2015;Masiero 2016).…”

Section: Introductionsupporting

confidence: 63%

Reasons for the Failure of Information Technology Projects in the Public Sector

Rajala¹,

Aaltonen²

2020

The Palgrave Handbook of the Public Servant

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The public sector has a long history of failed information technology (IT) projects. Previous studies on this topic have reported a variety of reasons for these failures. The lack of a common theoretical base partly explains why researchers have investigated different reasons for these failures while not connecting their results to a broader theoretical framework. The present study aims to identify the reasons for IT project failures in government and create a holistic theoretical base for the field for use in future projects. This study seeks to answer the following research questions: Why do IT projects fail in the public sector? How can this phenomenon be theorized? Methodologically, the study used a systematic literature review and meta-synthesis analysis. The complications are described from project task and management-based perspectives and from the point of view of environmental factors, such as external stakeholders. The analysis identifies which project and management tasks fail in IT projects, what external stakeholders contribute to this failure, and how this failure relates to unsuccessful IT projects. Mapping out these tasks will enable practitioners and researchers to

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Section: Introductionsupporting

confidence: 63%

Reasons for the Failure of Information Technology Projects in the Public Sector

Rajala¹,

Aaltonen²

2020

The Palgrave Handbook of the Public Servant

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“…The various ways for identifying French citizens and their personal procedures at various administrative levels have given rise to serious concerns when it comes to the promises of the database management techniques and data science oriented analysis. In addition, social scientists pointed that the number of failures in the governmental information systems are very often associated with ‘black-boxing’ effects by technology professionals, whereas implications of political actors are key to more successful implementations (Pelizza & Hoppe, 2018, in the case of Dutch parliamentary). In that respect, some major French database projects like EDVIGE and CRISTINA (police files) were criticised, debated and even dropped in recent years (Marzouki & Simon, 2010).…”

Section: The Long Way Of Citizen Identification In France: Uses Of Namentioning

confidence: 99%

Governance and Accountable Citizenship Through Identification Infrastructures: Database Politics of Copernicus (France) and National Register of Citizens (India)

Dagiral

Singh

2020

Science, Technology and Society

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Several governments around the world have developed new ways of registering citizens when it comes to their relations with the state administration. Contemporary practices of identification through databases open up new ways of institutional and governmental practices across various sectors. In France, the tax administration had become the flagship of the whole French e-government project. The first case study focuses on the Copernicus project, which rapidly raised concerns about the implications of identification practices for taxpayers/citizens/households/individuals through unique identifiers. The Indian case study focuses on the National Register of Citizens as a citizen identification infrastructure, the processes of trying to categorise a diverse demography into citizens and non-citizens, and the subsequent issues that arise around different claims to citizenship. Taking these two case studies, this article discusses two national databases in France (tax administration) and India (citizenship), respectively, as examples of contemporary state practices around digital identification infrastructures as a form of database politics to enforce accountable forms of citizen practices through which different forms of data driven institutional and sociotechnical processes are marking new changes in the state–citizen relationship, both in France and in India.

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“…The relationship between public discourse and changes within the public administration is rarely studied. While some authors study the media framing of governmental IT system failures and their impact on the organisation of the government's operational IT management (Pelizza & Hoppe, 2015), we focus on role of public discourses for the emergence of internet-related responsibilities within ministries.…”

Section: Footnotesmentioning

confidence: 99%

Analysing internet policy as a field of struggle

Pohle¹,

Hösl²,

Kniep³

2016

Internet Policy Review

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This essay proposes an analytical approach that conceptualises internet policy as a field of struggle which emerges through processes of discursive institutionalisation. By combining field theory and selected Science and Technology Studies (STS) concepts, the essay highlights the performative function of discourses in the field. It does so by showing how actors entered the policy field through the creation of expertise and regulatory competences and uncovers key conflicts that have shaped internet policy. Drawing on interviews and document analysis, the essay illustrates the proposed research approach via three selected examples which demonstrate how international discourses materialised in internet-related organisational structures and regulatory competences in German ministries.

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Birth of a Failure: Consequences of Framing ICT Projects for the Centralization of Inter-Departmental Relations

Cited by 9 publications

References 33 publications

Reasons for the Failure of Information Technology Projects in the Public Sector

Reasons for the Failure of Information Technology Projects in the Public Sector

Governance and Accountable Citizenship Through Identification Infrastructures: Database Politics of Copernicus (France) and National Register of Citizens (India)

Analysing internet policy as a field of struggle

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