Bringing theory to research on computer-mediated comforting communication

Caplan, Scott E.; Turner, Jacob S.

doi:10.1016/j.chb.2005.08.003

Cited by 144 publications

(102 citation statements)

References 52 publications

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“…Despite the growing body of research examining social support in computermediated contexts, the role of computer-mediated communication in support processes has received relatively little attention from scholars (for exceptions, see Caplan & Turner, 2007;Wright & Bell, 2003). Yet, computer-mediated communication is distinct from face-to-face interaction in several important ways.…”

Section: Social Support and Computer-mediated Communicationmentioning

confidence: 99%

“…Although several content analyses have documented the explicit types of social support messages shared in computer-mediated contexts (Braithwaite et al, 1999;Ginossar, 2008;Keating, 2013), the unique implications associated with the reduced social cues available in these settings warrant additional attention (Caplan & Turner, 2007;Walther & Parks, 2002). In text-based environments where many of the nonverbal cues present in face-to-face interaction are reduced or eliminated, features of interaction may play a particularly important role in influencing support perceptions.…”

Section: Hypothesesmentioning

confidence: 99%

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Language Style Matching as a Predictor of Perceived Social Support in Computer-Mediated Interaction Among Individuals Coping With Illness

Rains

2015

Communication Research

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Several forms of computer-mediated communication (e.g., online support groups, blogs, social network sites) have been shown to be important resources for social support among individuals coping with illness. The reported study attempts to better understand social support processes in these settings by examining the implications of language style matching-a form of interpersonal coordination involving the degree to which speakers match one another's use of function words (e.g., articles, prepositions, pronouns). Language style matching among a sample of health bloggers and their readers over a 3-month period was tested as a predictor of bloggers' perceptions of support available from their readers. The results show that language style matching contributed to bloggers' perceptions that their readers are willing and able to serve as a resource for specific forms of social support.

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Section: Social Support and Computer-mediated Communicationmentioning

confidence: 99%

Section: Hypothesesmentioning

confidence: 99%

Language Style Matching as a Predictor of Perceived Social Support in Computer-Mediated Interaction Among Individuals Coping With Illness

Rains

2015

Communication Research

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“…Elles postulent que le dévoilement de soi (« self-disclosure ») serait plus important et plus spontané que dans les relations non médiatisées (Lewkowicz, Marcoccia, Atifi, Bénel, Gaglio, Gauducheau et al, 2008 ;Park & Floyd, 1996 ;Walther & Boyd, 2002 ;Wright & Bell, 2003), y compris dans les situations non propices telle que la résolution de problème (Joinson, 2001). L'anonymat serait un élément fondamental facilitant cette expression émotionnelle, notamment négative, en raison du caractère moins menaçant de leur exposition (Caplan, 2003 ;Caplan & Turner, 2007 ;Walther & Boyd, 2002). Différentes fonctions sont associées au dévoilement émotionnel (Tichon & Shapiro, 2003) telles que : demander du soutien de manière implicite (Pfeil & Zaphiris, 2007 ;Preece, 1999 ;Prost et al, 2014) ; apporter du soutien en montrant qu'une solution est envisageable ; partager des moments de complicité avec un autre participant ; permettre aux participants de procéder à une comparaison sociale qui le plus souvent est source de réassurance (Helgeson & Gottlied, 2000 ;Walther & Boyd, 2002).…”

Section: Bien êTre Partage D'émotions Et Communautés Virtuellesunclassified

Les forums virtuels : ressource pour le développement des pratiques et du bien-être des professionnels

Prost¹,

Cahour²,

Détienne³

2016

activites

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L’étude se situe dans la perspective de l’ergonomie constructive (Falzon, 2013) et cherche à savoir si le forum d’enseignants du primaire étudié est une ressource qui permet le développement du pouvoir d’agir des participants, et à quelles conditions ceux-ci s’engagent sur le forum (facteurs de conversion - Fernagu-Oudet, 2012 ; Sen, 2001). Le pouvoir d’agir est envisagé sous l’angle du développement des pratiques (dimension constructive) et du développement du bien-être (dimension émotionnelle). Trois méthodes complémentaires de recueil de données ont été mises en place : (1) un questionnaire diffusé sur le forum EDP (quatre-vingts participants), (2) neuf entretiens d’auto-confrontation basés sur les traces écrites des discussions, et (3) vingt fils de discussions sélectionnés sur le forum. Une analyse de contenu a été réalisée sur l’ensemble des données à partir des catégories proposées par Mollo et Nascimento (2013) concernant les effets bénéfiques de l’activité réflexive, ainsi que des catégories liées à la dimension émotionnelle (témoignage de soutien émotionnel et amélioration de l’expérience émotionnelle). Les résultats mettent en évidence l’apport développemental des échanges au niveau de l’élaboration collective d’outils pédagogiques, de règles de métier, de savoirs et de savoir-faire. Le versant émotionnel est présent dans tous les échanges. Deux facteurs de conversion ont été identifiés : l’anonymat de l’identité réelle et la présence d’une communauté de pairs bienveillante, réactive et partageant les mêmes pratiques. Les résultats sont discutés au regard du développement de la pratique et du bien-être des professionnels, ainsi que des conditions nécessaires pour qu’un tel développement puisse avoir lieu au sein même des établissements.

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“…However, as the internet becomes more ubiquitous to our everyday lives, it becomes increasingly important to investigate whether and how social media can provide opportunities to increase (or at least provide an outlet for) empathy and reduce prejudice. These new parasocial interactions can be used as tools to promote positive multi-cultural and intergroup relations [45][46][47][48][49] through frequent computer-mediated communication [50] The virtual contact via social media provides a potential for new online intergroup contact strategies that may be key to developing empathy in today's highly connected globalized world [51].…”

Section: Parasocial Intergroup Contact In the Age Of The Internetmentioning

confidence: 99%

Can Facebook Aid Sustainability? An Investigation of Empathy Expression within the Humans of New York Blog

Wheeler

Quinn

2017

Sustainability

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This qualitative study offers a novel exploration of the links between social media, virtual intergroup contact, and empathy by examining how empathy is expressed through interactions on a popular social media blog. Global leaders are encouraging individuals to engage in behaviors and support policies that provide basic social foundations. It is difficult to motivate people to undertake such actions. However, research shows that empathy intensifies motivation to help others. It can cause individuals to see the world from the perspective of stigmatized group members and increase positive feelings. Social media offers a new pathway for virtual intergroup contact, providing opportunities to increase conversation about disadvantaged others and empathy. We examined expressions of empathy within a popular blog, Humans of New York (HONY), and engaged in purposeful case selection by focusing on (1) events where specific prosocial action was taken corresponding to interactions on the HONY blog and (2) presentation of people in countries other than the United States. Nine overarching themes; (1) perspective taking, (2) fantasy, (3) empathic concern, (4) personal distress, (5) relatability, (6) prosocial action, (7) community appreciation, (8) anti-empathy, and (9) rejection of anti-empathy, exemplify how the HONY community expresses and shares empathic thoughts and feelings.

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Bringing theory to research on computer-mediated comforting communication

Cited by 144 publications

References 52 publications

Language Style Matching as a Predictor of Perceived Social Support in Computer-Mediated Interaction Among Individuals Coping With Illness

Language Style Matching as a Predictor of Perceived Social Support in Computer-Mediated Interaction Among Individuals Coping With Illness

Les forums virtuels : ressource pour le développement des pratiques et du bien-être des professionnels

Can Facebook Aid Sustainability? An Investigation of Empathy Expression within the Humans of New York Blog

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