Bureaucracy Accountability in Public Administration at Creative Economy and Tourism Department of Makassar in Indonesia

Abstract

This study aimed at determining and analyzing the determinant factors that affected the implementation of bureaucratic accountability in public administration at creative economy and tourism department of Makassar. This study applied a qualitative method with phenomenological approach. The data were collected through observation, interviews, documents, online data searches and FGD. Data sources of the research informants namely Secretary at the tourism department, the head of tourism business development division, head of promotion and tourism marketing division, head of human resources development and public participation division, tour guides, members of PHRI Makassar, staffs of cultural heritage, tour and travel agents and academic. While, the data analysis was qualitative analysis through interactive model of Miles and Huberman (2009). The research result showed that accountable public administration must be supported by professional human resources, high public trust, and good cooperation with other parties. It must be also supported by adequate facilities based on needs and competitive travel.

Competencies for superior performance across management levels in the provincial government executive offices

“…On the one hand, the vast application of public-sector reform has challenged them to respond to and adopt NPM principles in their daily work operations, to enhance government service provision. On the other hand, successfully executing the reform requires specific knowledge, skills and abilities that are not similar to those used before the reform (McLeod and Harun, 2014; Sahid et al. , 2016).…”

“…Within this framework, the practice of HR management involves identifying competencies that are important for employee performance and using them as a basis in various HR processes such as recruitment, selection, training and development (OECD, 2011;De Vos et al, 2015;Shet et al, 2019). that are not similar to those used before the reform (McLeod and Harun, 2014;Sahid et al, 2016).…”

Application of Bureaucratic Accountability in Public Service

“…Accountability is a measure that indicates whether public bureaucracy or service provided by the government is in conformity with the norms and values held by the community and whether the public service is able to accommodate the actual needs of society [1].…”

“…The result of observation, the obstacles experienced by tourism are the limited facilities and infrastructure, the availability of minimal tourism information, the unavailability of special place of traditional art performances, the absence of sustainable culture and artistic development, the absence of activity of business activity in the field of creative economy, unprofessional tourism, lack of tourism certified human resources, lack of tourism stakeholder engagement, lack of regional, national and international tourism promotion activities, and security factors. The government is less concerned with tourist destinations such as cultural heritage objects, historical relics, culinary spots, shopping and sporting tourism in a very poor condition that cannot increase the local revenue (PAD) of Makassar from tourist destinations, causing the city Makassar has no tourist attraction for tourists [1].…”