Burnout and network centrality as proxies for assessing the human cost of resilient performance

Terra, Stela Xavier; Saurin, Tarcísio Abreu; Fogliatto, Flávio Sanson; Magalhães, Ana María Müller de

doi:10.1016/j.apergo.2022.103955

Cited by 10 publications

(1 citation statement)

References 41 publications

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“…In turn, undesired human outcomes correspond to the extra effort of people to produce the system outputs, which can materialize, for example, in terms of excessive workload, burnout and accidents (Nyssen and B erast egui, 2017). Terra et al (2023) found that actors' centrality in advice-seeking social networks, regarded as a proxy of RHC, mattered as a predictor of burnout symptoms in an intensive care unit (ICU). These human costs might go unnoticed due to successful clinical outcomes, especially if these occur most of the time (Smaggus, 2019).…”

Section: Introductionmentioning

confidence: 99%

The cost-effectiveness of resilient healthcare

Saurin

Wiig

Patriarca

et al. 2023

IJHG

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PurposeThe purpose of this conceptual paper is to develop a model of the hypothesized relationships between investments and outcomes of resilient health care (RHC).Design/methodology/approachBased on the extant literature, the aforementioned model is described along with proxy measures of its composing variables and a matrix for assessing the cost-effectiveness of RHC instantiations. Additional possible relationships are set out in two propositions for theory testing.FindingsThe model conveys that RHC gives rise to both desired and undesired outcomes. Investments moderate the relationships between RHC and its outcomes. Both investments and outcomes can be broadly categorized as either human or technical. Moreover, the propositions refer to what type and how much investment is necessary to perform in a resilient manner, what are the intended or desired outcomes of RHC, for how long and who is affected by these outcomes.Originality/valueThe cost-effectiveness perspective of RHC is new and the proposed model opens opportunities for empirical and theoretical research.

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Section: Introductionmentioning

confidence: 99%