Business: designing with users in Internet time

Braiterman, Jared; Verhage, Sasha; Choo, Randall

doi:10.1145/345242.345253

Cited by 9 publications

(2 citation statements)

References 2 publications

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“…In fact, the speed of Web development and the pressures to get sites up and operational quickly has contributed to the development of a number of innovative new rapid approaches to gathering and incorporating user and context information (Braiterman et al 2000). We have, of course, seen plenty of examples where the development environment of the Web has facilitated bad design.…”

Section: Ucd and The Web: Internet And Intranetmentioning

confidence: 99%

The past recaptured: In search of lost paradigms

Dray¹,

Siegel²

2001

Behaviour & Information Technology

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In the mid 1980s, a cluster of HF professionals described a new paradigm in which technology would be designed for a better ®t not just with individual users but also with organizational systems and dynamics. The term`Macroergonomics' took hold to describe this broadening of perspective. This concept was a manifestation of the holistic design philosophy and values of the user-centred design (UCD) paradigm, but tended to place more emphasis on how technology ®t into organizational systems than on either design or on individual use of technology. While the bene®ts in the quality of work life that were expected to result from paying more attention to how organizations managed technology and technological change were many, the track record has been disappointing. The promotion of a focus on the organizational context of technology did not lead directly to practical application or make companies more humane for either their workers or for external customers. Today, however, with the maturation and broadening application of user-centred design approaches, the time is ripe to apply them to the design of information systems within companies as vigorously as they are being applied to products and systems intended for consumers.

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Section: Ucd and The Web: Internet And Intranetmentioning

confidence: 99%

The past recaptured: In search of lost paradigms

Dray¹,

Siegel²

2001

Behaviour & Information Technology

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“…This is incompatible with web development, where many websites are designed and implemented in fast-paced projects by multidisciplinary teams that involve such diverse professions as information architects, Web developers, graphic designers, brand and content strategists, etc. Such teams are usually not familiar with established knowledge on human-computer interaction (Braiterman et al, 2000). The consequence of this is clear.…”

Section: Introductionmentioning

confidence: 99%

A Conceptual Tool for Usability Problem Identification in Website Development

Skov

Stage

2009

International Journal of Information Technology and Web Engineering

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Techniques and tools that enable website developers without formal training in human-computer interaction to conduct their own usability evaluations would radically advance the integration of usability engineering in website development. This paper presents experiences from usability evaluations conducted by developers in an empirical study of means to support non-experts in identifying usability problems. A group of software developers who were novices in usability engineering analyzed a usability test session with the task of identifying usability problems experienced by the user. When doing this, they employed a simple one-page conceptual tool that supports identification of usability problems. The non-experts were able to conduct a well-organized usability evaluation and identify a reasonable amount of usability problems with a performance that was comparable to usability experts.

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