2018
DOI: 10.1007/978-3-030-01878-8_22
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Business Models in the International Banking System—From Traditional to Innovative Banks

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“…The substitution of digital channels of banking services delivery for physical ones fuels this process and results in higher operational efficiency indicators: y Declining number of bank outlets per 1 bank; y Rising average assets per 1 bank outlet; y Dropping cost-income-ration (CIR) or cost-assets ratio (CAR); 3.2. More resilient retail-funding business model (Orastean, 2018) that means:…”
Section: Adoption Of Omni-channel Customer Service Modelmentioning
confidence: 99%
“…The substitution of digital channels of banking services delivery for physical ones fuels this process and results in higher operational efficiency indicators: y Declining number of bank outlets per 1 bank; y Rising average assets per 1 bank outlet; y Dropping cost-income-ration (CIR) or cost-assets ratio (CAR); 3.2. More resilient retail-funding business model (Orastean, 2018) that means:…”
Section: Adoption Of Omni-channel Customer Service Modelmentioning
confidence: 99%