Business process management (bpm) application through strategy, indicators and operations model (meio): a health service company case

Abstract

Business Process Management (BPM) is an approach to analyze and improve main activities of a company continuously. It seeks consistent results aligned with the strategic objectives. There are several approaches to the application of BPM, which focus on specific aspects of the company, not meeting all their needs. The Strategy, Indicators and Operations Model (MEIO), developed by Müller (2003), compiles the fundamental points of each isolated approach, creating a single model. The objective of this work is to provide a step-by-step application of the BPM aspects of MEIO in a practical case: a reference company that provides health services. Also, it provides a framework for organizing and connecting the various components of a product or service to its value chain. Through MEIO, a general analyze of the Company under study was made and the process “payment of invoices from providers” was detailed. Improvements were suggested based on a deeper investigation of the activities involved. The results include: (i) creation of rules engine to validate the procedures to be launched according to coverage, shortage, and contract; (ii) receiving procedure and cost audits separately and; (iii) digitalization and automatization of repetitive and manual activities.

Development of a web application for the optimization of administrative processes: application of the lean methodology for priority classification

“…Business Process Management (BPM) is a process management approach that seeks to model, document, automate, monitor and measure the execution of processes, aiming to improve them towards the achievement of results planned by the organization (Zani et al, 2021). BPM has been applied by numerous public and private organizations around the world to continuously analyse and improve administrative and operational activities.…”

“…BPM has been applied by numerous public and private organizations around the world to continuously analyse and improve administrative and operational activities. Zani et al (2021) applied one of the BPM approaches -the Strategy, Indicators and Operations (SIOM) model -to perform the general analysis of a company in the health sector and improve one of its critical processes -the payment of invoices to suppliers. Among the results, the authors reported the elimination of activities that did not add value to the process and the coupling of necessary activities to others that create value.…”

Digital Transformation and Strategic Analysis of Human Resource Value

“…According to this framework, the purpose of the personnel compensation management module is to ensure the administrative operation of the personnel, including organizational architecture management, employee essential data management, employee promotion and change management, public service calendar settings, employee attendance management, employee salary structure management, labour insurance management. Medical insurance management, labour pension management, wage accounting management, income tax management, etc., through these, can smoothly carry out the necessary personnel management and wage accounting operations (Zani et al, 2021), In the performance and training management sector, through training needs analysis, annual training programs, training courses management, employee learning plan, etc., through target management and operation evaluation functions, help employees have made clear, evaluated, challenging objectives, and provide employees with real-time feedback through systematic evaluation functions, excite their enthusiasm. Finally, in the human resource system and assisting employees, such as meeting room booking, online vacation, optional application benefits, etc., he is also essential information between the company and employees, the company's employees, through the bulletin board.…”