Business Processes Improvement on Maintenance Management: A Case Study

Abstract

With the implementation of a computerized maintenance management system for a corporate perspective in the Organization ANA, SA. Aeroportos de Portugal, combined with several parameterizations related to core business processes in place, naturally there was a set of opportunities to improve business processes through research and metrics development allowing more analyses. These were previously dealt without the same depth and without access to the same database and data model. On this basis, the idealization of the maintenance management procedure, based on the framework for maintenance management in force in the organization, moved quickly to the reality. The development of the procedure starts by identifying problems, setting goals and objectives to be achieved, research literature in maintenance area and best practice in service management with a focus on ITIL, study existing maintenance standards with respect to concepts and KPI calculation methods, presentation of business processes in production at the Organization, development of the procedure for maintenance management with appropriated methods and outcome analysis, and finally the main conclusions of the work. A major contribution of this work has been considered a series of actions to improve and/or correct existing business processes that may prove technical, organizational and economic benefits for the maintenance management in that Organization.

Rapid Evaluation of Maintenance Process Using Statistical Process Control and Simulation

“…A general approach to the business process and a specific approach from the aspect of maintenance is a good methodology for overcoming this problem. Business process modelling encompasses the description of the system, and some of its most important goals are the evaluation and improvement of the system [17][18][19][20][21]. One of the best accepted techniques for assessing the ability and stability of the process is Statistical process control -SPC [22][23][24].…”

Consistent Maintenance Management Model: Results of changes of maintenance organisation structure and processes

“…As was mentioned earlier, one of the primary tools to achieve optimal decision-making was sharing of goals within key indicator assessment for processes, whereas the operator shares maintenance goals such as maintenance costs, mechanical availability of devices, mean time between failures (MTBF) and/or efficiency of the maintnance work implementor. On the other hand, the maintenance side shares operational goals, such as operational availability, use of production facilities, energy index, or for instance variable costs [17]. From an organizational standpoint, the solution is based on the structure of a so-called multi-professional team, where a single organizational element has representatives of all key areas required for efficient administration and management of the entrusted production section.…”

ANÁLISIS DE LOS FACTORES CLAVE PARA MEJORAR LA GESTIÓN DEL MANTENIMIENTO EN LA INDUSTRIA DE OIL&GAS EN AMÉRICA LATINA

“…However, as the current economic crisis unfolded, companies focused more than ever on staying competitive with respect to cost, service quality, and punctual deliveries. In an increasingly competitive business environment, maintenance plays an important role as it can provide strategic market advantages in many ways -such as increasing capacity, reducing cost, and eliminating waste [4]. Moreover, the increasing adoption of JIT processes, TQM, lean manufacturing, agile and flexible manufacturing along with the growth of mechanization and automation make reliability and availability key factors when it comes to ensuring non-stop production [5].…”