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Facing increasing open innovation trends, Portuguese enterprises are considering the related processes and impacts. Thus, this work aims to identify the sectors whose enterprises most engage in open innovation (such as cooperation on this issue) and which sources/agents are most used. This is analyzed by sector and type of innovation as an interesting way of differentiation for better open innovation strategy delineation. Using the data from the Community Innovation Survey (CIS-2012), it first appraises the nature of the innovation process, either cooperative or firm-based, as the starting level of analysis. Then, it differentiates the results by sector illustrating which cooperation sources/agents are most used (scope) and relative intensity of use (scale). This is important to assess levels of openness and related factors. Results show that main innovating sectors in Portugal are of three types: research-based, knowledge-based and service-based. They reveal an increasing focus on knowledge and services, trends that have been leading to more active openness towards innovation. For instance, health and construction are increasing their openness for innovating and internationalizing processes. However, Portuguese innovation is still more firm-based (in-house) than cooperation-based, especially concerning new products' launching. This work and future analyses around it can contribute to encourage the open innovation strategy in more sectors of the economy as an easy and effective way to cope with rapid trends and changes.

This study addresses the effects of external environments on types of innovation introduced by Portuguese consultancy firms (PCs) in computer, technical, and management areas. It distinguishes the most determinant factors for innovation regarding product, process, organization, and marketing. The assessment framework followed three steps: 1) evaluation of propensity to use external sources of information and cooperation with agents, 2) identification of factors used most often during innovation, and 3) derivation of profiles of firms under study. The method generated tree-based classification models that segmented the sample into innovative and non-innovative firms, and distinct profiles that emphasized specificities concerning use of external sources and agents for innovation.

With the implementation of a computerized maintenance management system for a corporate perspective in the Organization ANA, SA. Aeroportos de Portugal, combined with several parameterizations related to core business processes in place, naturally there was a set of opportunities to improve business processes through research and metrics development allowing more analyses. These were previously dealt without the same depth and without access to the same database and data model. On this basis, the idealization of the maintenance management procedure, based on the framework for maintenance management in force in the organization, moved quickly to the reality. The development of the procedure starts by identifying problems, setting goals and objectives to be achieved, research literature in maintenance area and best practice in service management with a focus on ITIL, study existing maintenance standards with respect to concepts and KPI calculation methods, presentation of business processes in production at the Organization, development of the procedure for maintenance management with appropriated methods and outcome analysis, and finally the main conclusions of the work. A major contribution of this work has been considered a series of actions to improve and/or correct existing business processes that may prove technical, organizational and economic benefits for the maintenance management in that Organization.