Business: Strategic development of the usability engineering function

Mayhew, Deborah J.

doi:10.1145/312683.312706

Cited by 42 publications

(56 citation statements)

References 2 publications

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“…Generally this literature suggests the following aspects as critical. Developers are seen as the most important target group [2], [3], [12], [27]. The development team should perceive usability specialists as allies [12], [27], [32].…”

Section: Literature On the Facilitation Of Usability Workmentioning

confidence: 99%

“…Developers are seen as the most important target group [2], [3], [12], [27]. The development team should perceive usability specialists as allies [12], [27], [32]. Developers' involvement in the usability work is seen as a very important factor [2], [3], [12].…”

Section: Literature On the Facilitation Of Usability Workmentioning

confidence: 99%

“…However, also the management commitment and support is seen as an important criterion for success [12]. Furthermore, a strong, centralized group of usability specialists is recommended [12], [27], [38] and the importance of experienced, professional usability specialists highlighted [2], [12].…”

Section: Literature On the Facilitation Of Usability Workmentioning

confidence: 99%

“…The literature also identifies as important the creation of documentation on best practices [2], printed materials describing the methods and techniques for usability work [12] and a formal development process with usability work included [12], [27], [38]. Moreover, the results of usability work should be documented and made avail-able [2].…”

Section: Literature On the Facilitation Of Usability Workmentioning

confidence: 99%

“…The literature also highlights the difficulty of having usability work accepted in organizations. The position of usability specialists is often weak, their credibility questioned and their work undervalued [2], [3], [13], [25], [27], [32]. The development organizations lack knowledge about users and about appropriate ways to involve them [13], [14], [25], [32] and often the development proceeds without any user feedback [14], [16], [30].…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Usability Specialists – ‘A Mommy Mob’, ‘Realistic Humanists’ or ‘Staid Researchers’? An Analysis of Usability Work in the Software Product Development

Iivari

2005

Human-Computer Interaction - INTERACT 2005

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Abstract. Users should be involved in the interactive systems development. However, involving users is difficult and rare, especially in the product development context. Guidelines for the facilitation of user involvement have been produced. However, a critical review shows that the guidelines rely on naïve notions of people and change in organizations. In this paper an interpretive research approach is utilized in the analysis user involvement in software development organizations operating in the product development context. User involvement is indirect in the organizations, and labelled as usability work. Usability specialists are conceptualized as a specific community of practice, usability work being their practice. Analysis reveals divergent ways usability work has been organized in the organizations, and divergent meanings attached to usability work. Both practical and theoretical implications are discussed.

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Section: Literature On the Facilitation Of Usability Workmentioning

confidence: 99%

Section: Literature On the Facilitation Of Usability Workmentioning

confidence: 99%

Section: Literature On the Facilitation Of Usability Workmentioning

confidence: 99%

Section: Literature On the Facilitation Of Usability Workmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Usability Specialists – ‘A Mommy Mob’, ‘Realistic Humanists’ or ‘Staid Researchers’? An Analysis of Usability Work in the Software Product Development

Iivari

2005

Human-Computer Interaction - INTERACT 2005

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Feedback from Usability Evaluation to User Interface Design: Are Usability Reports Any Good?

Nielsen

Overgaard²,

Pedersen³

et al. 2005

Human-Computer Interaction - INTERACT 2005

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This paper reports from an exploratory study of means for providing feedback from a usability evaluation to the user interface designers. In this study, we conducted a usability evaluation of a mobile system that is used by craftsmen to register use of time and materials. The results of this evaluation were presented to the designers in different forms. First, the designers were presented with a traditional usability report. Second, we facilitated a dialogue where the results of the evaluation were discussed. During this process, we collected opinions from the designers on the main strengths and weaknesses of the system. The findings indicate that detailed descriptions of problems and log descriptions of the user's interaction with the system and of system interaction are useful for the designers when trying to understand the usability problems that the users have encountered.

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Strategies to Make E-Business More Customer-Centered

Anderson¹,

Braiterman²

2001

Practitioner Series

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Business: Strategic development of the usability engineering function

Cited by 42 publications

References 2 publications

Usability Specialists – ‘A Mommy Mob’, ‘Realistic Humanists’ or ‘Staid Researchers’? An Analysis of Usability Work in the Software Product Development

Usability Specialists – ‘A Mommy Mob’, ‘Realistic Humanists’ or ‘Staid Researchers’? An Analysis of Usability Work in the Software Product Development

Feedback from Usability Evaluation to User Interface Design: Are Usability Reports Any Good?

Strategies to Make E-Business More Customer-Centered

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