Buyer-Supplier Relationship and Service Performance: an Operations Perspective Analysis

Paiva, Ely Laureano; Phonlor, patricia; D’Avila, Lívia Castro

doi:10.12660/joscmv1n2p77-88

Cited by 9 publications

(12 citation statements)

References 23 publications

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“…Nurturing long-lasting relationships, which require communication effectiveness, cooperation and transparency constitute key factors for trust development between buyers and suppliers (Paiva, Phonlor & D'avila, 2008). In turn, once such mutually reciprocal relationships are established, they lead to improvements in such areas as process integration, collaboration, information sharing, which usually lead to the high levels of the client's satisfaction (Cousins, Lawson & Squire, 2008).…”

Section: Discussionmentioning

confidence: 99%

Dynamic Capabilities, Service Quality and Relationship Continuity as Drivers of Sme Supply Chain Performance

Mafini¹

2016

Proceedings of the 24th International Academic Conference, Barcelona

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Many small to medium scale enterprises (SMEs) in emerging economies are yet to adopt supply chain management practices. However, they have realised the strategic importance of supply chain management as a tool for optimum business performance. This paper examined the importance of dynamic capabilities, service quality and relationship continuity as mechanisms for the enhancement of supply chain performance in SMEs. Participants in the study included a total of 348 SME managers who were based in South Africa. Data were analysed using the Statistical Packages for the Social Sciences (SPSS version 23.0). Spearman correlations were used to determine the strength of the relationship between constructs. Regression analysis was used to test for prediction between the dependant and independent constructs. The results of the correlation tests showed significant positive correlations between supply chain performance and all three predictor constructs (dynamic capabilities, service quality and relationship continuity). In the regression analyses, the three predictor constructs were statistically significant. A comparison of the betas showed that service quality exerts greater influence on supply chain performance than the other two constructs. The study is significant in that it facilitates improved diagnosis of supply chain performance challenges amongst SMEs in emerging economies.

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Section: Discussionmentioning

confidence: 99%

Dynamic Capabilities, Service Quality and Relationship Continuity as Drivers of Sme Supply Chain Performance

Mafini¹

2016

Proceedings of the 24th International Academic Conference, Barcelona

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“…With this, the value of both parties towards the relationship is increased thereby resulting in RL (Fink, Edelman &Hatten, 2007). Nurturing long-lasting relationships, which require communication effectiveness, cooperation and transparency constitutes key factors for trust development between buyers and suppliers (Paiva, Phonlor & D'avila, 2008).…”

Section: Hypothesis Testingmentioning

confidence: 99%

Dynamic Capabilities as Determinants of Supply Chain Performance in Small to Medium Enterprises in Gauteng Province

Lavhelani

Omoruyi

Chinomona

2018

JEBS

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The objective of the study is to investigate dynamic capabilities, service quality and relationship longevity as determinates of supply chain performance in small to medium enterprises in Gauteng province by focusing on small and medium enterprises in the Vaal region. The study will contribute to the body of knowledge by addressing dynamic capabilities as determinates of supply chain performance in small to medium enterprises. The study employs a quantitative method of data collection. Permission was sought from SME owners. Once permission was granted, the questionnaires were sent out to SME owners. A total 425 participates were chosen to participate in this study. The researcher used the Statistical Package for the Social Sciences (SPSS 24.0) and Analysis of Moment Structures (AMOS 24.0) to analyse the data. Sample data from SME owners/managersof Vaal region was collected for the final data analysis of this project. The sample data were analysed by performing a confirmatory factor analysis (CFA) and structural equation modelling (SEM). The principal finding of this study reveals that dynamic capabilities, relationship longevity and service quality have an impact on supply chain performance. The conclusions and implications of the research findings are provided and recommendations are suggested.

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“…Results showed that there were longterm supplier relations in sourcing. Paiva, Phonlor and D'avila (2008) analyzed the influence of the buyer-supplier relationship continuity on service performance among companies that are users of international maritime transport belonging to the machinery and food industries. Results showed that traditional performance criteria like delivery, dependability and cost clearly are influenced by the aspects related to the management of the relationship.…”

Section: Research Problemmentioning

confidence: 99%

Effect of Supplier Relationship Management on Humanitarian Supply Chain Performance at the World Food Programme in Somalia

Rucha

Abdallah

2017

ESJ

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The study sought to unfold the relationship between Supplier Relationship Management on supply chain in humanitarian organizations which is often difficult because of the multi-groups involved (military, government, Non-governmental Organizations). In humanitarian organizations the "customer" is the donor or supplier of goods. The study was conducted at the World Food Programme (WFP) which started operating in Somalia in 1967 and focusing on rural agricultural development and school feeding projects. At the onset of WFP operations, the conflict escalated and the humanitarian needs expanded as well. Today the WFP Somalia goal is to address basic food needs, strengthen coping mechanisms and support the efforts to achieve food security of vulnerable Somalis. The organization has its regional office in charge of operations and supply chain in Nairobi as well as the Somalia liaison office. There are rare studies focusing on supply chain relationship among humanitarian organizations particularly on the challenges of getting supplies on time due financial and other supply chain constraints. This is the gap this study sought to address. In order to achieve the objectives, the population of the study was the WFP employees (senior and the supply chain staff) in both the regional and the liaison office and the WFP food suppliers based in Nairobi. The sample comprised of 87 WFP employees and 7 personnel from the WFP food supplier family. Data was collected from 63 respondents who filled and returned the questionnaires representing a response rate rate of 72%. Multiple regression analysis was used to analyse the data collected in order to meet the objectives of the study. The results revealed that WFP continuously trains employees from the supply chain department and has European Scientific Journal June 2017 edition Vol.13, No.16 ISSN: 1857 -7881 (Print) e -ISSN 1857 251 mechanisms for ensuring suppliers conform to quality standards. It was also found that ICT is used in the execution and management of purchase orders. On WFP humanitarian supply chain performance, results indicated that WFP Somalia delivers defect free food supplies to beneficiaries by working closely with the internal staff and the logistics operators. The study recommends that WFP's management should begin rewarding suppliers who share information for effective supply chain management. The organization should not only have multiple supply tiers but should also be well vast with each tiers risk profile to enable the organization mitigate any unforeseen events that may affect delivery of supplies especially during emergencies.

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Buyer-Supplier Relationship and Service Performance: an Operations Perspective Analysis

Cited by 9 publications

References 23 publications

Dynamic Capabilities, Service Quality and Relationship Continuity as Drivers of Sme Supply Chain Performance

Dynamic Capabilities, Service Quality and Relationship Continuity as Drivers of Sme Supply Chain Performance

Dynamic Capabilities as Determinants of Supply Chain Performance in Small to Medium Enterprises in Gauteng Province

Effect of Supplier Relationship Management on Humanitarian Supply Chain Performance at the World Food Programme in Somalia

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