Cancer patients’ satisfaction on nursing care

Abstract

Objective: to analyze the satisfaction of cancer patients on nursing care. Methods: descriptive quantitative research with 190 patients receiving outpatient chemotherapy in the High Complexity Centre in Oncology, through a questionnaire. Results: 185 respondents (97.4%; 95.0% CI 94.7 to 99.9) said they were always satisfied with the care provided, however, less than a third assessed that charisma (34.2%; 95.0% CI 27.4 to 39.5), respect for their decisions (31.6%; 95.0% CI 24.7 to 37.4) and clear communication (26.3%, CI 20.0 to 31.1) were decisive factors for their satisfaction. Conclusion:the study revealed an excellent level of patient satisfaction on nursing care, although some factors considered by users as decisive for the identification of this feeling have not been significantly identified. This justifies the need for critical reflection, in the professional’s view, that fosters the implementation of changes and to better meet the expectations and needs of the patient.

Satisfaction of surgical patients with perioperative nursing care in a Spanish tertiary care hospital

“…Another factor to consider is that, in the perioperative setting, patients only spend a relatively brief period of time in the hospital—and thus their contact with the nursing staff is also relatively short, especially compared to inpatient wards, where patient stays are longer and thus there is a greater opportunity for patients and nurses to establish a closer relationship; as a result, this factor could have negatively influenced the patients’ evaluation of nursing care. 41…”