Características sociodemográficas y variabilidad geográfica relacionada con la satisfacción del paciente en Atención Primaria

Pérez-Romero, Shirley; Gascón-Cánovas, Juan José; Salmerón-Martínez, Diego; Parra-Hidalgo, Pedro; Monteagudo-Piqueras, Olga

doi:10.1016/j.cali.2016.01.004

Cited by 16 publications

(19 citation statements)

References 21 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…This equipment was vital for the survival of a part of the population, and we observed a significant difference between autonomous communities. In general, the wealthiest communities have a better provision of equipment, which explained the mediation effect of resource allocation between expenditures and patient satisfaction, since most impoverished communities showed the lowest satisfaction with the NHS [1,4,51].…”

Section: Discussionmentioning

confidence: 99%

“…This indicator leads to greater satisfaction, which, in turn, implies greater compliance and adherence to treatment. This circumstance is the main objective of a healthcare service [4]. Currently, it is not enough that the physician provides competent medical care [47] since patient-centered communication increases satisfaction [48].…”

Section: Literature Background and Hypothesesmentioning

confidence: 99%

“…In Spain, where health competencies are assigned to the autonomous communities and therefore, budget allocation is uneven across the country, differences in patient satisfaction have been observed [1]. Specifically, the north of the country, where the wealthiest communities reside, showed higher levels of satisfaction than the poor communities located in the south [4].…”

Section: Literature Background and Hypothesesmentioning

confidence: 99%

“…Since the time of Hippocrates, there has been concern regarding the quality of healthcare [4] because quality is vital for patient satisfaction and the success of the health industry [5]. A higher quality is identified by greater patient satisfaction [6,7].…”

Section: Introductionmentioning

confidence: 99%

“…The citizens' opinions offer the necessary information to adequately manage health resources [23]. For this reason, patient satisfaction has been used to measure the performance of the NHS [24], since it is an excellent indicator of its quality and effectiveness [4]. A high degree of patient satisfaction is usually linked to advanced compliance of the treatments and therefore, it is a signal of health success [1].…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Patient Satisfaction in the Spanish National Health Service: Partial Least Squares Structural Equation Modeling

Martínez

Orellana

2019

IJERPH

View full text Add to dashboard Cite

The aim of this article was to determine which key indicators influence patient satisfaction with the Spanish NHS to provide useful information for policy decision-making. A total of 33 variables for each of the 17 Spanish autonomous communities were collected from the statistical portal of the Spanish Ministry of Health, Social Services, and Equality between 2005 and 2016. A cross-sectional study was applied using Partial Least Squares to a Structural Equation Model (PLS-SEM). The influence of expenditures, resource allocation, and safety were hypothesized about patient satisfaction. Gross Domestic Product (GDP) and life expectancy were used as control variables. Moreover, the influence of resource allocation on use was tested. The model explained 57.1% of patient satisfaction with the Spanish NHS. It was positively influenced mainly by resource allocation and expenditures, followed by safety and life expectancy. Additionally, resources directly influenced the level of use. The number of hospital beds, hemodialysis equipment, rate of adverse drug reactions, and expenditure positively influenced patient satisfaction. In contrast, the number of posts in day hospitals, the hospital infection rate, and the percentage of pharmacy spending negatively influenced patient satisfaction.

show abstract

Section: Discussionmentioning

confidence: 99%

Section: Literature Background and Hypothesesmentioning

confidence: 99%

Section: Literature Background and Hypothesesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Patient Satisfaction in the Spanish National Health Service: Partial Least Squares Structural Equation Modeling

Martínez

Orellana

2019

IJERPH

View full text Add to dashboard Cite

show abstract

Relevancia del contexto socioeconómico y sanitario en la satisfacción del paciente

et al. 2017

View full text Add to dashboard Cite

The individual factors that determine patient satisfaction are: sex, age, mental health and country of birth. In addition, there are differences in patient satisfaction among the autonomous communities according to socio-economic determinants such as GDP per capita, low-level study rates, unemployment rates or number of inhabitants/doctor's ratio. User satisfaction studies as well as being adjusted for individual variables such as sex, age or health level should also take into account characteristics of the socioeconomic environment of the geographic area where they reside.

show abstract

Ampliar la cartera de servicio de laboratorio en Atención Primaria no incrementa el gasto

Torre¹,

Peña²

2020

Medicina de Familia. SEMERGEN

View full text Add to dashboard Cite

Características sociodemográficas y variabilidad geográfica relacionada con la satisfacción del paciente en Atención Primaria

Cited by 16 publications

References 21 publications

Patient Satisfaction in the Spanish National Health Service: Partial Least Squares Structural Equation Modeling

Patient Satisfaction in the Spanish National Health Service: Partial Least Squares Structural Equation Modeling

Relevancia del contexto socioeconómico y sanitario en la satisfacción del paciente

Ampliar la cartera de servicio de laboratorio en Atención Primaria no incrementa el gasto

Contact Info

Product

Resources

About