“…Specifically, attributing CB as internal to the client, rather than considering factors in the environment that serve as a catalyst for the behaviour, may facilitate an inappropriate response (Weigel, Langdon, Collins, & O'Brien, 2006). Incorrect attribution is reinforcing and maintaining of CB (Grey et al, 2002;Hastings, 1997Hastings, , 2002Hastings, , 2005Hastings & Remington, 1994;Lambrechts et al, 2009;McDonnell, 1997;Snow et al, 2007). Further, internal causations are significant contributors to staff stress (Allen, 1999;Hastings & Brown, 2002), which is further associated with less positive interactions and reduced frequency of interactions with service users (Hastings et al, 2004).…”