“…Families in Hanson and Rapp's study (1992), also reported lack of involvement in the discharge process, lack of needed information, and lack of follow-up in the community. Other researchers confirmed these findings (Cook, Lefley, Pickett & Cohler, 1994;Greenberg, Steven & Greenley, 1997;Jeon & Madjar, 1998), but also added different negative experiences with professionals such as long delays in obtaining help, not being believed by the mental health service, and being accused of exaggeration. However, families experienced lower levels of distress when professionals treated the family as allies and partners in the treatment process (Greenberg, Steven, & Greenley, 1997) and when they gave practical advice and support about managing behaviours, thus enhancing the family caregiver's sense of control (Reinhard, 1994).…”