Case study: A fresh approach of the Balanced Scorecard in the Heathrow Terminal 5 project

Basu, Ron; Little, Chris; Millard, Chris

doi:10.1108/13683040911006765

Cited by 19 publications

(15 citation statements)

References 2 publications

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“…In the T5 project the stakeholder engagement and commitment process is supported by the project executives, to engage with project leadership and suppliers in order to introduce a right first time quality concept and to get their buy-in and commitment [22]. On the downside, British Airways' management failed to properly engage with its important stakeholders prior to going operational-staff and paid the price of a tarnished reputation [21].…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Stakeholder Engagement: Achieving Sustainability in the Construction Sector

et al. 2013

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Achieving sustainability-related targets in construction projects is increasingly becoming a key performance driver. Yet sustainability is a complex concept in projects and there are many diverse stakeholders. Some stakeholders are generally recognized as important, i.e., the client and main contractor, yet there are others not always perceived as such and whose absence from the decision-making processes may result in a failure to address sustainability issues. Hence there is a need for a systematic approach to engage with stakeholders with high salience in relation to sustainability. This paper reports the results of an exploratory study involving interviews with construction project practitioners that are involved in sustainability in some way. Data were collected from the practitioners in terms of the processes for engaging with stakeholders to deliver sustainability. The data suggests six steps to a stakeholder engagement process: (i) identification; (ii) relating stakeholders to different sustainability-related targets; (iii) prioritization; (iv) managing; (v) measuring performance; and (vi) putting targets into action. The results suggest that understanding the different sustainability agendas of stakeholders and measuring their performance using key performance indicators are important stages to be emphasized in any stakeholder engagement process to achieve sustainability-related goals. OPEN ACCESSSustainability 2013, 5 696

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Section: Theoretical Frameworkmentioning

confidence: 99%

Stakeholder Engagement: Achieving Sustainability in the Construction Sector

et al. 2013

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“…In the next section, what extracted from these studies is discussed. Ku, 2009), (Basu et al, 2009), (Mossman et al, 2010), (Barben et al, 2010), (Cohen, 2010), (Brady and Davies, 2010), (Jackson, 2011), (Singleton and Hamzeh, 2011), (Tillmann et al, 2012), (AIA, 2012), (Franz and Leicht, 2012), (Hampson and Kraatz, 2013), (Mollaoglu-Korkmaz et al, 2014), (Garcia et al, 2014), (Kraatz et al, 2014), (Hall et al, 2014), (Do et al, 2015), (Bilbo et al, 2015), (Bygballe et al, 2015), (Pishdad-Bozorgi, 2016), (Harrison et al, 2016).…”

Section: Discussionmentioning

confidence: 99%

Integrated Project Delivery (IPD) Research Trends.

Kahvandi¹,

Saghatforoush²,

Alinezhad³

et al. 2017

EPPM-Journal

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Integrated Project Delivery (IPD) is introduced as a vibrant approach to enhance project implementation, having particular position in recent studies among construction researchers. This study analyzes the research trends on the field of IPD to provide an appropriate vision for future researchers in this specialized field. While so far no comprehensive research has been done in this field, this study provides a comprehensive review of existing studies through in-depth literature review method. This research evaluates studies conducted in the field of IPD, which is a basis for future researchers to improve conditions of IPD implementation in different countries. For that this study Using library studies, the trend of researches conducted on various concepts and domains during various years, has been investigated. Future studies can simply use the outputs of this research to shape their research flow on establishing continuing progress of IPD. The data obtained from descriptive analyses are illustrated quantitatively, followed by comprehensive analyses and discussion of the results. Moreover, this study concluded that during recent years, the trend of studies conducted about IPD has increased, particularly articles examined challenges. In the next step, more studies have been performed in the field of construction. Those articles are preferred that have evaluated principles, challenges, and solutions for resolving barriers. Proper IPD implementation facilitates enhanced share of information and early identification of stakeholders through a proper timing as vital keys to realize objectives of the construction projects, reduce risks, and increase the chance of project success.

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“…The example of Heathrow Terminal 5 (T5) illustrates the importance of proactive development of long-term contractual relationships with stakeholders and stakeholder engagement [21]. In the T5 project the stakeholder engagement and commitment process is supported by the project executives, to engage with project leadership and suppliers in order to introduce a right first time quality concept and to get their buy-in and commitment [22]. On the downside, British Airways' management failed to properly engage with its important stakeholders prior to going operational-staff and paid the price of a tarnished reputation [21].…”

Section: Theoretical Frameworkmentioning

confidence: 99%