Case Study of Facility Performance and User Requirements in the University of Malaya Research and Development Building

Abdul‐Rahman, Hamzah; Chen, Wang; Kamaruzzaman, Syahrul Nizam; Mohd-Rahim, Faizul Azli; Mohd-Danuri, Mohd Suhaimi; Lee, Kaiseng

doi:10.1061/(asce)cf.1943-5509.0000629

Cited by 9 publications

(8 citation statements)

References 7 publications

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“…In this respect, Roumi et al [26] developed a weight system involving indoor environment quality parameters for occupant satisfaction and energy efficiency based on survey results of surveys reflecting the opinions and experiences of the occupants. Abdul-Rahman [27] introduced building performance requirements to improve building facility maintenance and thereby boost user satisfaction. A few studies have undertaken to increase service quality and user satisfaction with public infrastructure through effective infrastructure maintenance [12][13][14].…”

Section: Literature Review 21 Related Work On Occupant Satisfaction A...mentioning

confidence: 99%

Identification of Occupant Dissatisfaction Factors in Newly Constructed Apartments: Text Mining and Semantic Network Analysis

Noh,

Jo,

Han

et al. 2023

Buildings

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With apartment buildings representing a rapidly growing share of the residential market in South Korea, the effect of construction defects throughout the life cycle of construction projects, and particularly during the occupancy stage, has emerged as a significant social issue that may ultimately lead to an increase in defect disputes between new occupants and general contractors. An important step toward mitigating the likelihood of these defect disputes is to identify and address the factors that give rise to occupant dissatisfaction during the defect repair process. However, a reliable method by which to identify these factors has yet to be developed. In this respect, the main objective of the research presented in this paper is to develop a method for identifying occupant dissatisfaction factors in the construction defect repair stage. The developed method comprises the following procedures: (i) text pre-processing, which involves data cleaning, normalization, tokenization, morphological analysis, and removal of stopwords; (ii) term frequency–inverse document frequency for keyword extraction; and (iii) semantic network analysis to recognize relationships between words. The method was implemented using a dataset of 12,874 comments in Korean text format obtained from apartment building occupants. Based on the processing and analysis of this dataset, the occupant dissatisfaction factors were found to be: (i) inaccurate and inadequate repair work (represented by such keywords as “Repair”, “Visit”, and “Accuracy”); (ii) failure to keep promises (e.g., “Fulfillment”, “Promise”, and “Change”); and (iii) unprofessional conduct on the part of representatives in the repair service center (e.g., “Response”, “Attitude”, and “Receipt”).

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Section: Literature Review 21 Related Work On Occupant Satisfaction A...mentioning

confidence: 99%

Identification of Occupant Dissatisfaction Factors in Newly Constructed Apartments: Text Mining and Semantic Network Analysis

Noh,

Jo,

Han

et al. 2023

Buildings

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“…The airport industry has embarked relatively late on the journey of quality management change as compared to other service industries [17]. As an integral part of airport operations, facilities management has a significant impact on user perceptions, satisfaction, and production [18]. Among the studies on service quality, many of them also involve physical facilities.…”

Section: Facility Service Qualitymentioning

confidence: 99%

The Impact of Airport Facility Service Quality on Brand Experience and Passenger Satisfaction: Considering the Mediating Role of Brand Engagement

Guo

2022

Future Transportation

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In the past decade, as more and more passengers choose to fly on trips, China’s airport infrastructure construction has achieved world-renowned achievements. Despite the growing opportunities and demands for using brand research to assist airport industry services in improving, few studies have investigated the impact of service quality in terminal facilities on brand due to the diversity of service. This study uses structural equation models based on empirical research to explore the impact of facility service quality, including processing facility and non-processing facility, on airport brand experience and passenger satisfaction. This study also aims to assess the mediating effect of brand engagement on the relationship between facility service quality, brand experience, and passenger satisfaction. At the same time, this study also uses importance–performance map analysis (IPMA) to find specific items influencing brand engagement. The sampling method used a random sampling approach, with a total of 186 questionnaires distributed at Shanghai Pudong International Airport for data analysis. The results show that airport facility service quality is significant for brand engagement and experience, as well as for satisfaction, especially for processing facilities. In addition, the IPMA results show that facility services involved in the check-in process is of high importance, which requires more attention from managers. Overall, the findings of this study extend the understanding of service quality, brand engagement, brand experience, and passenger satisfaction in the context of an international airport, and they offer implications for Shanghai Pudong International Airport regarding the improvement of its facilities and brand.

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“…Five reasons were identified for delayed payments in construction projects in Malaysia (10) Research conducted on cost overruns in London Olympics cited "optimism bias" as one of the major causes of underbudgeting which in turn led to delayed payments to contractors (23).…”

Section: Review Of Literaturementioning

confidence: 99%

“…).Thus payment delays have a serious impact on achievement of SDGs 8 and 9. Payment delays may be in terms of non-payment, late payment or partial payment (7,8,9).This issue is more prevalent in the construction industry (10,11,12,13). Indian scenario is also similar (14,15).…”

Section: Introductionmentioning

confidence: 99%

Responsible Causes of Payment Delays in Indian Construction Industry

Kathpalia

Jhamb

2022

ECS Trans.

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Payment delays are endemic in construction projects across the world. Research has shown that payment delays are leading causes of time and cost overruns, disputes, and bankruptcy. Payment delays also have significant economic consequences for companies, jobs, and growth. While adequate research has been conducted in India on causes of delays in construction projects, there has been almost nil research on why payments delays occur and what are the most feasible solutions for reducing payment delays. This research analyses responses of comprehensive questionnaire survey based on literature review and in consultation with industry experts and academia in India and abroad. The survey was administered to select group of approximately equal numbers of major categories of stakeholders directly involved in construction projects. Statistical analysis of the results eventually reflected major implementable points in terms of capacity building, dispute resolution mechanisms, and contract formulation for achieving major impacts in reducing payment delays.

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Case Study of Facility Performance and User Requirements in the University of Malaya Research and Development Building

Cited by 9 publications

References 7 publications

Identification of Occupant Dissatisfaction Factors in Newly Constructed Apartments: Text Mining and Semantic Network Analysis

Identification of Occupant Dissatisfaction Factors in Newly Constructed Apartments: Text Mining and Semantic Network Analysis

The Impact of Airport Facility Service Quality on Brand Experience and Passenger Satisfaction: Considering the Mediating Role of Brand Engagement

Responsible Causes of Payment Delays in Indian Construction Industry

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