Challenges in the Implementation of Public Electronic Services: Lessons From a Regional-Based Study

Abstract

Building the information and knowledge society has involved the development of numerous projects and initiatives all over the world. Portugal is no exception. This work is based on the analysis of the ALO Digital Project, which involves a series of strategies developed at the local e-government level in four Portuguese counties near Lisbon (i.e. Amadora, Loures, Odivelas and Vila Franca de Xira). Having the residents of the four counties involved as the target, this paper aims to identify the level of electronic service use resulting from the implementation of the ALO Digital Project. A questionnaire was administered and the results of a regression analysis demonstrate that the project is still at low level of online service sophistication. Additionally, despite users’ overall satisfaction, implementation difficulties were noticed. In practical terms, this reveals a type of service more related to information consultation, downloading and printing documentation, and supports the premise that a change of focus and direction of local e-government is needed to substantially improve the life of the individual citizen.

Modeling Approaches to Achieve an Adequate Standard of Living: A Study Within the Framework of the UN Sustainable Development Goals

“…According to scientists [9,22], the international system of human rights protection requires an immediate response to changes in the economy, politics and public life in the framework of sustainable development. New information and communication technologies are accelerating the processes of globalization on the planet, creating an interconnected and interconnected global society.…”

Evolução e tendência de estudos sobre governo eletrônico: mapeamento da área - de 1992 a 2018

“…O e-gov é reconhecido como um elemento-chave no processo de reestruturação do setor público (Pardo, Nam & Burke, 2012), tornando-se um importante componente da agenda de modernização deste setor (N. C. M. Q. F. Ferreira, F. A. F. Ferreira, Marques, Ilander & Cipi, 2015;Szkuta, Pizzicannella & Osimo, 2014). Isso pode ser observado pelo crescente volume de pesquisas no tema (Arduini & Zanfei, 2014), que, inicialmente, concentravam-se em questões tecnológicas e operacionais e recentemente têm migrado para questões mais amplas, envolvendo aspectos institucionais e políticos (Savoldelli, Codagnone & Misuraca, 2014).…”

Innovation Accelerator to Make Portuguese Parishes Smarter

“…Although, elderly people felt more and more they were being left behind and that they did not make part of this new modern world they lived in which represent a big challenge when attempting to modernize public administration as more and more parishes have majorly old populations [15]. It was concluded that any innovation inside Portuguese parishes, should always consider that they must end up with a cost reduction for citizens, an improvement in the way they live or an improvement of the way public entities deliver their services [16] as those are defined as what people were expecting to happen after an implementation of a smart initiative. Regarding local administration, their front office parish competencies are the ones that may help improve the relationship between citizens and parish council, let them be closer to each other.…”

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