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Information technology is an open door for governments to service citizens in a more timely, cost-efficient and effective manner. Even considering citizen resistance, cultural adversity or changes in the economic agents' relationship, few would contest that concern over the state of electronic government (e-government) has increased over the years. This concern has been responsible for the emergence of a wide range of new initiatives devoted to development of the information and knowledge society, which occupies a central place in government policies and planning strategies worldwide. In this paper, we aim to analyze the evolutionary patterns of e-government in Portugal and, based on an application of the Delphi technique, provide development prospects considering the perceptions of a panel of administrative agents. Despite the low use of e-government services, our study demonstrates that the administrative agent expresses overall satisfaction with its use. Additionally, the high level of modernization allows us to forecast the increased use of information and communication technologies in terms of e-government services.

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Digital health emerges in the context of technological advancement, responding to the challenges of healthcare systems based on safe, quality healthcare services, offered in a timely manner, and in an efficient and effective way. However, digital health also brings challenges that are essentially related to change management within organizations. Based on problem structuring methods, this study sought to investigate the digital health topic in the specific case of Central Lisbon University Hospital Center (CHULC in Portuguese), aiming to reflect on initiatives that enhance digital health benefits within this organization and that contribute to its digital transformation. For this purpose, interpretive structural modeling was used to identify and understand the cause–effect relationships between determinants of digital health in this context, involving CHULC in the strategic reflection on the subject through a collaborative and constructivist approach. The main results include a set of actions formalized to enhance the center's digital health value proposition.