Evolutionary Patterns and Development Prospects for E-Government: A Delphi-Based Approach to Perceptions of the Administrative Agent

Abstract

Information technology is an open door for governments to service citizens in a more timely, cost-efficient and effective manner. Even considering citizen resistance, cultural adversity or changes in the economic agents' relationship, few would contest that concern over the state of electronic government (e-government) has increased over the years. This concern has been responsible for the emergence of a wide range of new initiatives devoted to development of the information and knowledge society, which occupies a central place in government policies and planning strategies worldwide. In this paper, we aim to analyze the evolutionary patterns of e-government in Portugal and, based on an application of the Delphi technique, provide development prospects considering the perceptions of a panel of administrative agents. Despite the low use of e-government services, our study demonstrates that the administrative agent expresses overall satisfaction with its use. Additionally, the high level of modernization allows us to forecast the increased use of information and communication technologies in terms of e-government services.

A Hybrid MCDM Model to Select Optimal Hosts of Variety Shows in the Social Media Era

“…The Delphi method has proven to be effective in forecasting technological trends [36]. It attempts to reach expert consensus via behavioral feedback in brainstorming.…”

“…However, studies [10,11,36,[39][40][41] have the declared the disadvantages of the Delphi method. For example, the research time can be quite long, especially as the number of iterations increases.…”

Risk Assessment in Tourism System Using a Fuzzy Set and Dominance-Based Rough Set

“…After literature review we used Delphi method for determining of risk criteria. The Delphi method begins with the development of a survey (Ferreira et al 2015). This method is based on the assumption that group judgements are more valid than individual judgements (Maknickienė, Maknickas 2013;Lin, Pan 2014;Tan et al 2014;Razavi Hajiagha et al 2015).…”

Challenges in the Implementation of Public Electronic Services: Lessons From a Regional-Based Study

“…In Portugal, the emergence of new initiatives devoted to the development of the information and knowledge society has occupied a central place in government policies, and the network society has been built through the adoption of strategies and government policies that are being disseminated all over the country (cf. Castells, Cardoso 2005;Ferreira et al 2012). One of these strategies developed under the local e-government policies has focused on an integrated view of four counties near Lisbon (i.e.…”

“…Phippen 2007;Nour et al 2008;Hsu et al 2010;Nurdin et al 2011), as well as key success factors, advantages and main challenges to their implementation can be found in the literature (e.g. Móran 2007;Lee 2010;Ferreira et al 2012;Joseph 2013;Cordella, Tempini 2015). Nonetheless, it is acknowledged that the studies based on the drivers, barriers and perceptions of citizens regarding the use of e-government services are relatively scarce.…”