Challenges of Digital Transformation on Good Governance for Improving Public Services Quality

Abstract

Public institutions provide services continually to strive for quality improvement through good governance. Along with the transformation of the digital era, Good Governance is synchronized with digital-based services in terms of Digital Governance. This study's purpose is to examine how digital transformation in public service can be improved the quality of Good Governance. The digital transformation successfully can be reached through the collaboration between user experiences and senior digital experts. However, Digital Governance encounter several challenges including a lack of relationship between institutional managers with stakeholders as users and the risk of protecting data sources that are prone to leakage. Therefore, good governance still needs to be improved continuously so that it can provide benefits to the wider community. One benefit of implementing good governance of government institutions is the formation of a smart city that results in the convenience and welfare of the community.

Untitled

“…Pada beberapa kondisi, tidak mudah untuk memenuhi kebutuhan pelayanan yang paripurna tersebut sehingga perlu adanya efisiensi dalam pelayanan melalui kemudahan arus informasi di internal institusi maupun eksternal kepada masyarakat luas. Oleh karena itu, perlu adanya transformasi yang memfasilitasi tata kelola pemerintahan yang baik melalui transformasi digital (Kirana & Majid, 2022). Transformasi besar-besaran dunia digital di Indonesia ditandai dengan dikeluarkannya Instruksi Presiden Nomor 3 Tahun 2003 tentang Kebijakan dan Strategi Nasional Pengembangan E-Government.…”

New Public Management Critical Riview

“…In addition, the relationship between administrators. The main characteristics and components of NPM which usually emphasize efficiency, even innovative solutions, can work well in private business amun, in addition to having an efficient and innovative government, the government and the public sector also need to think about public values, such as justice, fairness, representation, and participation, are important values to be achieved (Kirana &;Majid, 2022) Market-oriented governments often use private market structures to solve problems rather than administrative processes, such as service delivery or administration and control through legislation. By providing fiscal incentives, for example, so that private companies or members of society behave in this way contribute to the resolution of social problems.…”