Challenges Surrounding Provider/Client Electronic-Mail Communication

Diagnoses and other predictors of patient absenteeism in an outpatient neurology clinic

“…Over the last 2 decades, it has become increasingly common to bill for complex or lengthy telephone encounters, 16 and some centers have successfully implemented fully electronic visits (e-visits). 17,18 While these evisits are not without their own limitations, 19 scheduling these electronic encounters may improve the ability for clinicians to manage patients and medications without any anticipated loss of revenue to an outpatient practice.…”

Analysis of health professional security behaviors in a real clinical setting: An empirical study

“…Electronic mail is emerging as a viable avenue for patient communication. Provider/patient emails can be used in appointment scheduling, prescription refill, transferring results, and patient education [36]. However, concerns about security in communication by e-mails are recognized by both patients and providers [37,38]: interception of messages, alteration of content, forwarding to unintended recipients, difficulty in establishing client identity.…”

“…According to a recent study by the Radicati Group, the amount of spam received between 2013 and 2017 is expected to remain at roughly 15% of the e-mails received, thanks to anti-spam technology [65]. Although e-mail communication can be used to improve healthcare team communication [66], and even the communication between patients and physicians as an extension of discussions during traditional doctor's visits [67], messages may be intercepted, thus threatening patient privacy [36]. The growing use of e-mail communication between providers and patients [38] signifies that it is necessary to confront confidentiality concerns.…”

The Meaning of Web-Based Communication for Support

“…The term psychosocial support is established in cancer care and includes assistance in the form of physiotherapy, dietary advice, information, education, counseling, and sometimes, support groups. 13 In an explorative study, 14 lack of education and, thus, knowledge among nurses, specifically in online counseling, was identified as a reason for the slow introduction of such applications for communication. 10 The importance of correct and preferably individualized information is fundamental and central in providing personalized care.…”