Change management in information systems projects for public organizations

Abstract

It can be argued that public organizations, in order to provide the public with sufficient services in the current, highly competitive and continuously evolving environment, require changes. The changes that become necessary are often related to the implementation of information systems (IS). Moreover, when organizations are faced with changes, a change management (CM) process needs to be put in place. CM theories that are currently available to practitioners and academics are often contradictory; they mostly lack empirical evidence and are supported by unchallenged hypotheses concerning the nature of the contemporary CM. The aim of this paper is, therefore, to identify critical success factors (CFSs) for CM in IS projects. In order to reach this aim an explanation of changes in public organizations and the nature of CM are presented. Following this, a framework of CFSs for CM in IS projects are identified based on the literature review. The paper also examines two IS projects and uses them to demonstrate CFSs influencing CM in IS projects in Polish pubic organizations. A discussion of the research findings is provided and the paper concludes with a presentation of the study's contributions and limitations as well as the stream of future work.

On change management for enterprise accounting system: iterative content analysis for success factors

“…Key players participation positively impact the implementation process and the majority of the users stating that the process was successful (Matende et al, 2015). By getting the key players involved from the project inception, they will likely be opened for change and reduce the company's resistance to change (Hasheela-Mufeti & Smolander, 2017;Mathar & Gaur, 2020;Ziemba & Obłąk, 2015).…”

How change management can prevent the failure of information systems implementation among Malaysian government hospitals?

“…In IS project implementation, Ziemba & Oblak [17] has proved that CM has contributed to a successful implementation of IS project. They have conducted a case study on two IS projects implementation in Polish public organizations.…”

Monitoring and Evaluation Information System Modeling for Banking Credits

“…In process modeling, the highest-level of data flow diagram is known as the context diagram. Process model is very important in defining the requirements in a graphical view [14] Furthermore, based on the context diagram, the processes can be decomposed into a data flow diagram with more detailed level. Yakubu et al [13] stated that data modeling is a technique for organizing and documenting a system"s data.…”

“…Modeling process by using Data Flow Diagram aims to show the flow of data in an information system. However, the process model is very important in defining the requirements in a graphical view [14]. Data Flow Diagram shown in the modeling of this information system is Context Diagram and Overview Diagram.…”