Change Management Methodology for e-Government Project in Developing Countries: A Conceptual Model

Sulistiyani, Endang; Susanto, Tony Dwi

doi:10.1109/iac.2018.8780500

Cited by 6 publications

(3 citation statements)

References 4 publications

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“…The effectiveness of e-government implementation is determined not only by the availability of information technology tools, but also by how users use e-government to support operational and organizational goals in achieving e-government value. Non-technical factors influencing e-government implementation performance include human resource leadership (Dias, 2020;Sandoval-Almazán et al, 2017;Sulistiyani & Susanto, 2018;UNDESA, 2020;Villanueva, 2018), policy and regulation (Al-Muftah et al, 2018;Nachit et al, 2021;Omoyiola, 2019;Sandoval-Almazán et al, 2017;Sulistiyani & Susanto, 2018;UNDESA, 2020;Villanueva, 2018;Wilson & Mergel, 2022), organization (Al-Muftah et al, 2018;Ashaye & Irani, 2019;Dias, 2020;Gilman, 2018;Omoyiola, 2019;Sandoval-Almazán et al, 2017), business process (Nachit et al, 2021;Omoyiola, 2019;Sandoval-Almazán et al, 2017;UNDESA, 2020;Wilson & Mergel, 2022), culture (Humbeck et al, 2019;Wilson & Mergel, 2022), economy (Gong et al, 2020;Omoyiola, 2019;Sandoval-Almazán et al, 2017;Srinavin et al, 2021;Wilson & Mergel, 2022), demographics and geographical conditions (Dias, 2020;Gong et al, 2020;Omoyiola, 2019;Sandoval-Almazán et al, 2017;Wilson & Mergel, 2022). Non-technical factors often become dominant and are used as a reference to determine technical standards.…”

Section: A Literature Review 1 Implementation Of E-government: Key Su...mentioning

confidence: 99%

A Soft Systems Methodology Application to Promote the Multidimensional Model of e-Government Project Management in Indonesia’s Construction Services

Dewi,

Agus,

Najid

2023

ijebd

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The Integrated Construction Services Information System (ICSIS) project is one of the Indonesian government's initiatives to meet public demand for better construction business services. Despite being in operation for approximately 6 (six) years, ICSIS performs poorly. Fragmented business processes, noninteroperable systems, and unaccountable data all demonstrate poor performance in this regard. With all the best efforts, ICSIS only reaches 12% of the total target users. This paper discusses a problem-structuring approach to problem analysis and comprehension, as well as the critical factors to consider through stakeholder interaction. From various perspectives, the results of this structuring phase using literature study, comparative analysis and soft systems methodology indicate that multidimensional factors must be considered in order to achieve the expected ICSIS values. This technique assists decision makers in developing a multidimensional model in ICSIS project management with the goal of fostering more dependable and long-term e-government in the construction services.

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Section: A Literature Review 1 Implementation Of E-government: Key Su...mentioning

confidence: 99%

A Soft Systems Methodology Application to Promote the Multidimensional Model of e-Government Project Management in Indonesia’s Construction Services

Dewi,

Agus,

Najid

2023

ijebd

View full text Add to dashboard Cite

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“…Furthermore, Hale & Gamble (2019) presents a semantic hierarchy based stepwise process to extract security provisions from security control standards in preparing service agreements for organizations. Sulistiyani & Susanto (2018) discuss the efficient change management process of E-Government system development due to policy and regulation amendments during and after the E-Government system development. Soliman et al (2020) discuss semantic based framework to systematically classifying regulatory information for automated rule checking purpose.…”

Section: Related Workmentioning

confidence: 99%

An Ontology based Framework for E-Government Regulatory Requirements Compliance

Hasan

Anagnostopoulos

Kousiouris

et al. 2019

International Journal of E-Services and Mobile Applications

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E-Government has gained an enormous amount of attention by researchers and practitioners interested in digitizing the public sector through enacting policies and regulations. Compliance of regulatory requirements from these policies and regulations is an important requirement in e-Government service development projects. However, the concepts of regulatory requirements compliance are still scattered around in developing e-Government services. This article presents an e-Government regulatory requirement compliance (eGRRC) ontology framework that describes the interrelated concepts of regulatory requirements compliance in e-Government service development. The proposed eGRRC ontology is then applied on the recently introduced general data protection regulation (GDPR) for personal data processing across European Union (EU) countries, in order to indicate how the concepts can be mapped to the defined entities. The contribution of this article is on introducing a framework for researchers and practitioners to explore regulatory requirements compliance and their interrelationships in e-Government service development. Furthermore, e-Government legislation can accordingly be modeled using on the eGRRC ontology, that serves as basis for queries to infer knowledge about the source of regulatory requirements, objectives of the regulation, various types of requirements, the services affected, orientation of regulatory rules in requirements, priorities, and amendments of regulations in e-Government service development.

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“…On one hand, such studies tend to focus on the patterns of public participation without observing the further use of digital technology, as examined a study by Turner et al (2019). On the other hand, they tend to focus on cultural barriers of bureaucrats to digital-based work completion, as discussed in the studies by Heeks (2002), Sulistiyani and Susanto (2018), and Surjana et al (2020).…”

Section: Introductionmentioning

confidence: 99%

Institutional Divergence of Digital Item Bank Management in Bureaucratic Hybridization: An Application of SSM Based Multi-Method

Muhammaditya

Hardjosoekarto

Herwantoko

et al. 2021

Syst Pract Action Res

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Change Management Methodology for e-Government Project in Developing Countries: A Conceptual Model

Cited by 6 publications

References 4 publications

A Soft Systems Methodology Application to Promote the Multidimensional Model of e-Government Project Management in Indonesia’s Construction Services

A Soft Systems Methodology Application to Promote the Multidimensional Model of e-Government Project Management in Indonesia’s Construction Services

An Ontology based Framework for E-Government Regulatory Requirements Compliance

Institutional Divergence of Digital Item Bank Management in Bureaucratic Hybridization: An Application of SSM Based Multi-Method

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