Changing the Perspective of Virtual Work: Building Virtual Intelligence at the Individual Level

Makarius, Erin E.; Larson, Barbara

doi:10.5465/amp.2014.0120

Cited by 99 publications

(79 citation statements)

References 161 publications

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“…Taken together, these email indicators have considerable predictive power on work performance. Many existing studies imply that individuals’ communication competence is a valuable skill in the digital communication environment compared with other communication channels [24]. However, the majority of existing studies on communication competence rely on self-report, which may miss many behavioural cues underpinning communication competence [80].…”

Section: Discussionmentioning

confidence: 99%

“…At the individual-level, communication competence is one of the most frequently cited enablers of superior work performance [22,23]. With increasing work virtualization, many studies propose the notion of individuals’‘virtual competence’ (and similarly ‘virtual intelligence’ in Makarius and Larson [24]), of which email communication is an important ingredient. The number of communication relationships is closely related to individuals’ ability to access information and resources [25,26].…”

Section: Literature Reviewmentioning

confidence: 99%

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Finding top performers through email patterns analysis

Wen

Gloor²,

Colladon

et al. 2019

Journal of Information Science

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In the information economy, individuals’ work performance is closely associated with their digital communication strategies. This study combines social network and semantic analysis to develop a method to identify top performers based on email communication. By reviewing existing literature, we identified the indicators that quantify email communication into measurable dimensions. To empirically examine the predictive power of the proposed indicators, we collected 2 million email archive of 578 executives in an international service company. Panel regression was employed to derive interpretable association between email indicators and top performance. The results suggest that top performers tend to assume central network positions and have high responsiveness to emails. In email contents, top performers use more positive and complex language, with low emotionality, but rich in influential words that are probably reused by co-workers. To better explore the predictive power of the email indicators, we employed AdaBoost machine learning models, which achieved 83.56% accuracy in identifying top performers. With cluster analysis, we further find three categories of top performers, ‘networkers’ with central network positions, ‘influencers’ with influential ideas and ‘positivists’ with positive sentiments. The findings suggest that top performers have distinctive email communication patterns, laying the foundation for grounding email communication competence in theory. The proposed email analysis method also provides a tool to evaluate the different types of individual communication styles.

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Section: Discussionmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Finding top performers through email patterns analysis

Wen

Gloor²,

Colladon

et al. 2019

Journal of Information Science

View full text Add to dashboard Cite

show abstract

“…Therefore, managers must focus on using this crisis as an opportunity to move to virtuality consciously by recognizing its limitations and the benefits it has to offer in terms of better long-term productivity of employees. Virtuality, in fact, can remove perceived behavioral constraints and enable more work from employees [26].…”

Section: Discussion and Implications -Do's And Don'tsmentioning

confidence: 99%

Virtuality and teams: Dealing with crises and catastrophes

Bhargava

2020

HSM

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BACKGROUND: This article bridges the gap between theory and practice and elaborates, for practitioners, how to convert the COVID-19 and other similar crises into opportunities for keeping their business on track for growth. It shows how movement to virtual modes of working, especially virtual teams, can help practitioners meet the current crisis effectively and also prepare for future crisis efficiently. OBJECTIVE: The objective of this article is to show how the concept of virtuality can help design practices which enable managers/practitioners in effectively managing necessary transitions to virtual work. METHODS: The article reviews and integrates essential literature on virtuality and virtual teams. It enumerates the benefits and challenges which accompany a sudden and necessary movement to virtual work in teams. Also used are the recently developed theoretical frameworks of teams as essential emergent states and its implications on virtual work. RESULTS: By distilling insights from past literature, the article advises managers on how to deal with the present and prepare for future disruptions. Usage of overarching frameworks rather than industry/work specific literature enables managers to move away from specific recommendations and focus on general characteristics for wider impact. CONCLUSIONS: The article demonstrates how organizations can meet disruptive challenges successfully and also prepare for future challenges sustainably using virtuality as a starting point.

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“…which have an enormous impact on research productivity and a scholar's career path (Williamson & Cable, 2003). Experiences of isolation have been acknowledged within this literature, but have remained undertheorized; isolation is often a byproduct of another focal variable, such as individual skills (Makarius & Larson, 2017) or the values contained within networks (Cooper & Kurland, 2002). Our research makes two contributions to the literature.…”

Section: Markus Pudelko and Helene Tenzermentioning

confidence: 94%

Academic Careers in Management: How do We Get to Where the Grass Is Greener?

Billsberry

Koehler²,

Bristow

et al. 2019

Proceedings

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Academia has changed over the last decades and so have academic careers. In a 2019 special issue of the journal Academy of Management Learning and Education, we have brought together a set of papers discussing current trends and findings in academic careers and the international academic landscape. In this symposium, five author teams will briefly introduce their research (to be published in the special issues) to the AOM community. In the predominant part of this symposium, we will engage audience members in an interactive discussion about the practical implications from this research. In particular, we aim to help audience members become aware of what insights they can apply to their own careers, what information might be useful in instructing their PhD students or in advising junior colleagues, and what changes senior academic leaders may need to consider making to their own administrate and managerial responsibilities. Our aim for this symposium is to initiate a rethinking of academic careers and our own role in improving the academic work environment worldwide.

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Changing the Perspective of Virtual Work: Building Virtual Intelligence at the Individual Level

Cited by 99 publications

References 161 publications

Finding top performers through email patterns analysis

Finding top performers through email patterns analysis

Virtuality and teams: Dealing with crises and catastrophes

Academic Careers in Management: How do We Get to Where the Grass Is Greener?

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