Channel Coordination in Logistics Service Supply Chain considering Fairness

Wang, Ningning; Fan, Zhi Ping; Wang, Xiaohuan

doi:10.1155/2016/9621794

Cited by 12 publications

(14 citation statements)

References 38 publications

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“…In doing so, they introduce FLSP's inequity feeling and patience limit, and examine their impact on order allocation in the LSSC. Wang et al (2016) have investigated the channel co-ordination issue in a two-echelon LSSC comprising one LSI and one FLSP, finding that the LSI's reservation quantity and the channel profit are affected by the LSI's fairness concern. Du and Han (2018) have considered the combination of members' fairness concerns and the joint decision of pricing and service quality guarantees in the LSSC, demonstrating that the LSSC's overall profit is worse off with fairness concerns.…”

Section: Strategic Behaviourmentioning

confidence: 99%

Service supply chain management: a behavioural operations perspective

Liu

Wang

Long

et al. 2019

MSCRA

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Purpose The purpose of this paper is to provide an overview of the evolution of service supply chain management from a behavioural operations perspective, pointing out future research directions for scholars. Design/methodology/approach This study searched five databases for relevant literature published between 2009 and 2018, selecting 64 papers for this review. The selected literature was categorised according to two dimensions: a service supply chain link perspective and a behavioural factor perspective. Comparative analysis was used to identify gaps in the literature, and five future research agendas were proposed. Findings In terms of the perspective of service supply chain link, extant literature primarily focuses on service supply and service co-ordination management, and less on service demand and integration management. In terms of the behavioural factor’s perspective, most focus on classic behaviour factors, with less attention paid to emerging behaviour factors. This paper thus proposes five research agendas: demand-oriented management and integrated supply chain-oriented behavioural research; broadening the understanding of the scope of behavioural operations; integrating the latest backgrounds and trends of service industry into the research; greater attention to behavioural operations in service sub-industries; and multimethod combination is encouraged to be used to dig into the interesting research problems. Originality/value This study constitutes the first systematic review of service supply chain research from a behavioural perspective. By categorising the literature into two dimensions, the state of existing research is evaluated with an eye towards future research avenues.

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Section: Strategic Behaviourmentioning

confidence: 99%

Service supply chain management: a behavioural operations perspective

Liu

Wang

Long

et al. 2019

MSCRA

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“…From the perspective of the benefit received by customers, the satisfactory result (physical) they perceive has a positive and significant effect on the customers' positive emotions (Dzansi 2016;Wang et al 2016;Xu et al 2016). Furthermore, when this result (physical) is capable of influencing and increasing the positive emotions, it will, in turn, impact on future purchase intentions.…”

Section: Resultsmentioning

confidence: 99%

Customers’ Perceived Fairness; Fast Food Chain Restaurants in Indonesia

Budiyanti

Patiro²

2018

GADJAH MADA INT. J. BUS.

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This study aims to investigate interrelationships among perceived service fairness, emotions, and behavioral intentions in a fast food chain restaurant context. we use terms that are commonly use on the study of fairness or justice perception. This study uses purposive sampling and the survey method to generate our sample which consists of 800 respondents from big cities in Indonesia, namely: Jakarta, Semarang, Surabaya, Medan, and Makassar. The data are analyzed using Structural Equation Modeling (SEM). The results show different roles for each fairness perception in relation to peoples’ emotions and behavioral intentions, based on the Mehrabian-Russel model. Three fairness variables (price fairness, outcome fairness and interactional fairness) have positive and significant effects on customers’ positive emotions, while, procedural fairness does not influence the formation of a positive emotion. Furthermore, a positive emotion has a positive influence on a customer’s behavioral intention. Data collected in this study are limited to the context of the restaurant industry, therefore, precaution must be taken when generalizing these results to other industries. The results of this study can serve as guidelines for managers in the restaurant industry to develop effective and efficient strategies for ensuring their services’ perceived fairness and its impact on both customers’ retention rates and the companies’ financial gains.

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“…Ge and Hu [42] propose a basic form of the altruistic preference utility function, which is a weighted function of altruistic preference subject profit and system profit. Wang et al [43] find that system coordination can be implemented through the logistics service integrator's altruistic preferences. Liu et al [44] show that altruistic preferences favor the profits of decision-makers only if the coefficient of altruistic preferences is within a certain range.…”

Section: Mindsmentioning

confidence: 99%

Decisions and Coordination in E-Commerce Supply Chain under Logistics Outsourcing and Altruistic Preferences

Wang

Shen

et al. 2021

Mathematics

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Considering the peculiarities of logistics in the electronic commerce (e-commerce) supply chain (ESC) and e-commerce platform’s altruistic preferences, a model including an e-commerce platform, third-party logistics service provider, and manufacturer is constructed. Based on this, three decision models are proposed and equilibrium solutions are obtained by the Stackelberg game. Then, an “altruistic preference joint fixed-cost” contract is proposed to maximize system efficiency. Finally, numerical analysis is used to validate the findings of the paper. The article not only analyzes and compares the optimal decisions under different ESC models, but also explores the intrinsic factors affecting the decisions. This paper finds that the conclusions of dual-channel supply chains or traditional supply chains do not necessarily apply to ESC, and that the effect of altruistic behavior under ESC is influenced by consumer preferences. Moreover, there is a multiparty win–win state for ESC, and this state can be achieved through the “altruistic preference joint fixed-cost” contract. Therefore, the findings of this paper contribute to the development of an e-commerce market and the cooperation of ESC members.

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Channel Coordination in Logistics Service Supply Chain considering Fairness

Cited by 12 publications

References 38 publications

Service supply chain management: a behavioural operations perspective

Service supply chain management: a behavioural operations perspective

Customers’ Perceived Fairness; Fast Food Chain Restaurants in Indonesia

Decisions and Coordination in E-Commerce Supply Chain under Logistics Outsourcing and Altruistic Preferences

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