Characterizing product-service systems in the healthcare industry &amp;#x2014; An internal stakeholder perspective

Yip, Man Hang; Phaal, Robert; Robert, Durany

doi:10.1109/ieem.2012.6838044

Cited by 5 publications

(5 citation statements)

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“…PSS value proposition representation involves the use of a structured-diagram to show the PSS elements and their relationships (Yip, Phaal and Probert, 2015). Service Blueprint (Shostack, 1982) is among the most discussed methods for representing the PSS process.…”

Section: Methods For Representing the Pss Value Propositionmentioning

confidence: 99%

“…The Lifecycle Value Representation is another approach developed to represent the value of product concepts to design teams in the preliminary stages of PSS design (Bertoni, Bertoni and Isaksson, 2013). In the PSS characterization approach, Yip, Phaal and Probert (2015) proposed to identify the level of perceived value by customers regarding a PSS offering. However, those methods do not represent the value proposition combined with the potential benefits from the perceptions of stakeholders.…”

Section: Methods For Representing the Pss Value Propositionmentioning

confidence: 99%

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Representing the Value Proposition of Product-Service Systems (PSS) in a Value-Based Perspective

Fernandes¹,

Martins²,

Campese³

et al. 2019

Proc. Int. Conf. Eng. Des.

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Product-service systems (PSS) are being increasingly employed as opportunities to keep innovating. The design of PSS value propositions should focus on the value visualization for stakeholders. However, the PSS representations are still oriented to the customer’ perspective and focus on a process or technological role. This study aims to represent the PSS value proposition in a structured-diagram adapted from the journey map method in combination with the use of the elements of value. A case research was conducted with a high-tech agricultural start-up for representing its value proposition by following a process founded in the practices of journey mapping. Qualitative data analysis was employed to associate the elements of value with the solution, and to verify the consistency of the results. The representation enables the visualization of the stakeholders’ perception regarding the content of the solution as well as the potential value that may be related to it. The experience-centric perspective derived from the journey map associated with the value-related information provides a richer view of the PSS value proposition, which can lead to reflections regarding the solution.

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Section: Methods For Representing the Pss Value Propositionmentioning

confidence: 99%

Section: Methods For Representing the Pss Value Propositionmentioning

confidence: 99%

Representing the Value Proposition of Product-Service Systems (PSS) in a Value-Based Perspective

Fernandes¹,

Martins²,

Campese³

et al. 2019

Proc. Int. Conf. Eng. Des.

View full text Add to dashboard Cite

show abstract

“…The structure of the CNN generally contains these layers (Figure 3) 29–33 : Input layer: input for data. Convolution layer: feature extraction and feature mapping using convolution nucleus. Excitation layer: since convolution is also a linear operation, nonlinear mapping needs to be increased. Pooled layer: under sampling, sparse processing of feature maps, reduce the amount of data computing. Full connection layer: usually refitting at the tail of CNN to reduce the loss of feature information. Convolution neural network algorithm process: The output value of each neuron is calculated forward (representing the first neuron of the network, the same as below); The error term of each neuron is calculated in reverse, and is also called sensitivity in some literatures. It is actually the bias of the loss function of the network on the neuron‐weighted input. Calculate the gradient of each neuron connection weight (represents the weight of the neuron i connection to neuron). Finally, update each weight according to the gradient fall law. …”

Section: Design Of Sports Injury Medical System Based On Iotmentioning

confidence: 99%

Research and optimization of sports injury medical system under the background of Internet of things

2020

Trans Emerging Tel Tech

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With the popularization of Internet of things (IoT) knowledge and the wide dissemination of technology, IoT technology medical and health industry has brought far-reaching influence. This article studies the application of IoT technology in sports injury medical system, and expounds the application of telemedicine, mobile diagnosis, and user data management in medical system supported by IoT technology. First, the application layer, network layer, and perceptual layer structure of the IoT are used to plan the overall hierarchy of the sports injury medical system, and then the system is divided into three modules, which are the user physiological parameter acquisition module, the user physiological parameter processing module, and the motion damage diagnosis result module. Finally, the performance of the system is detected from packet loss rate and concurrency quantity, and it is concluded that the medical system of sports injury can meet the requirements of field diagnosis based on the background of IoT, and the user's satisfaction is found to be greatly improved by the results of user's investigation. 1 INTRODUCTION The so-called Internet of things (IoT) refers to a variety of information sensing equipment, such as RFID devices, infrared sensors, global positioning system, laser scanners, and other equipment implanted in a variety of items, and then the realization of intelligent items. 1-3 Combine these information sensing devices with the Internet to form a vast network of interconnection and information sharing between objects, computers and people. For medical units, the application of IoT technology will vigorously promote the development of hospital information, but also the trend of future development, in the continuous improvement of medical procedures, improve the quality of medical care, to ensure the safety of patients, the realization of telemedicine, special population health care, strengthen medical device management, drug security, and many other aspects will play an extremely important role. 4-6 At the end of 2008, Korea introduced the concept of "smart healthcare," 7,8 which envisages the introduction of IoT related technologies in the medical field, the interconnection, sharing, collaboration, and public health prevention of medical information, and believes that IoT technology will be more widely used in medical platforms, electronic health file systems, and other fields. The European Commission 8 launched an IoT strategy in the form of a policy article, proposing to give Europe a global lead in the development of intelligent Internet-based infrastructure, and to invest billion euros through R&D programs to launch a number of related R&D projects, in addition to improving the level of network intelligence, more billion euros a year over the years to further strengthen R&D efforts, while allocating billion euros to the construction of IoT related short-term projects, including medical related projects. In addition, different scholars have also

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“…In fact, some commonly quoted characteristics of products and services have their origins in concepts proposed by Adam Smith and Jean-Baptiste Say in the 18 th century, Nassau Senior in the 19 th century and Joan Robinson in the 20 th century [14][15][16]. Since the 1960s, a common perspective adopted by scholars is that products are tangible, and services are intangible, heterogeneous, inseparable, and perishable [17]. Another perspective to separate services from products is that a product is a tradable object [18], while a service is an act performed [19][20][21] to change the state of objects and/or people [21][22][23][24].…”

Section: Product Service and Product-service Systemmentioning

confidence: 99%

Characterising product-service systems in the healthcare industry

Yip

Phaal

Probert

2015

Technology in Society

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Since the 1970s, marketing and innovation management communities have been investigating how to incorporate customer-desired functions into new product and service designs. These wide-ranging enquiries have shed light on the impact of lead-user engagement in new product development, demonstrated ways to examine service production and delivery, such as the use of 'line of visibility' in service blueprints and the modelling of 'service encounters', and have created new terms such as 'value co-creation'. Despite these efforts, recent reviews have identified the lack of an holistic approach to new product-service system (PSS) development. This deficiency needs to be rectified, especially for complex PSS developments in regulated industries such as healthcare, as often there are multiple stakeholders posing conflicting priorities to the development team. This paper describes a novel PSS characterisation approach that supports the early-stage new PSS development process. The approach is originated from eleven healthcare case studies, involving twenty-five new products, services and PSSs. Following the methodology of action research, further cases are selected for the application of the approach to a new product, service or PSS concept in facilitated workshops. Initial implications of employing this approach in three cases are discussed in this paper.

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Characterizing product-service systems in the healthcare industry — An internal stakeholder perspective

Cited by 5 publications

References 35 publications

Representing the Value Proposition of Product-Service Systems (PSS) in a Value-Based Perspective

Representing the Value Proposition of Product-Service Systems (PSS) in a Value-Based Perspective

Research and optimization of sports injury medical system under the background of Internet of things

Characterising product-service systems in the healthcare industry

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