Chat References in “Big 12” and ARL Libraries: An Analysis of Training, Policy, and Guidelines

Salmans, Joshua; Barba, Ian

doi:10.1080/19322909.2023.2203876

Journal of Web Librarianship

2023

DOI: 10.1080/19322909.2023.2203876

|View full text |Cite

Chat References in “Big 12” and ARL Libraries: An Analysis of Training, Policy, and Guidelines

Joshua Salmans

Ian Barba

Abstract: The Texas Tech community has made this publication openly available. Please share how this access benefits you. Your story matters to us. Title page template design credit to Harvard DASH.

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...

Citation Types

Supporting

Mentioning

Contrasting

Year Published

2024

Publication Types

Select...

Article1

Relationship

Self Cite0

Independent1

Authors

Journals

Cited by 1 publication

References 23 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

A survey of academic library public service policies, training and assessment practices

Knoff,

Press

2024

RSR

View full text Add to dashboard Cite

PurposeThis study seeks to better understand if academic libraries are generating service policies broadly and if they differentiate between a customer service focus and research assistance perspective. It also examines the level of training and assessment conducted to maintain and update service policies.Design/methodology/approachResearchers developed an online survey collecting data on demographic, policy development, training and assessment practices.FindingsOnly a very small number of respondents reported having any kind of policy, regardless if it was a customer service or reference/research policy. Within the small number of libraries that reported having any sort of policy, an even smaller number perform any type of assessment on these policies. Furthermore, between the 2021 and 2023 deployments of the surveys, there was an obvious decrease in many areas surveyed.Originality/valueThe implications of this study can inform the development, implementation and assessment of library service policies at academic libraries.

show abstract

A survey of academic library public service policies, training and assessment practices

Knoff,

Press

2024

RSR

View full text Add to dashboard Cite

show abstract

scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.

Contact Info

customersupport@researchsolutions.com

10624 S. Eastern Ave., Ste. A-614

Henderson, NV 89052, USA

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Blog Terms and Conditions API Terms Privacy Policy Contact Cookie Preferences Do Not Sell or Share My Personal Information

Made with 💙 for researchers

Part of the Research Solutions Family.

Chat References in “Big 12” and ARL Libraries: An Analysis of Training, Policy, and Guidelines

Abstract: The Texas Tech community has made this publication openly available. Please share how this access benefits you. Your story matters to us. Title page template design credit to Harvard DASH.

Cited by 1 publication

References 23 publications

A survey of academic library public service policies, training and assessment practices

A survey of academic library public service policies, training and assessment practices

Contact Info

Product

Resources

About