Chatbot for communicating with university students in emergency situation

Inteligencia Artificial en la Educación: Estado del Arte

“…Estas aplicaciones involucran el uso de diversas tecnologías, como aprendizaje automático, mapeo del conocimiento, procesamiento del lenguaje natural (Lai et al, 2023), web semántica, minería de datos, aprendizaje profundo (Park et al, 2022), inteligencia de negocio, bigData y analíticas (Ordoñez Cuthbert & Sambola, 2023b). Existen múltiples investigaciones en tecnología educativa que han utilizado IA en materias de educación, con resultados satisfactorios para ayudar a los aprendientes a mejorar su rendimiento académico (Balderas et al, 2023).…”

The Effect of Chatbot Services on Online Shop Customer Satisfaction

“…Providing additional information, such as a name or picture, assists users in forming a better judgment of their conversation partner and, if necessary, establishing a closer relationship (Kim & Sundar, 2012). For example, when the chatbot's name is displayed during a conversation (Balderas et al, 2023), users perceive the conversation partner as more human, thus improving well-being (Paluch & Wirtz, 2020) and helping to overcome the impression of less personal communication from the chatbot (Kim & Sundar, 2012). Findings from (Araujo, 2018) suggest that an emotional bond is formed between customers and companies when interacting with a chatbot that has a human name.…”

“…The social orientation of chatbots, which emphasizes friendly and warm communication, has a role in improving customer satisfaction in various aspects (Balderas et al, 2023). When a chatbot communicates in a friendly and warm manner, users tend to feel comfortable and easy to interact with.…”

“…A chatbot is a computer program designed to interact with humans through chat or text messages (Wang et al, 2023). Chatbots are used to automate responses to customer queries and complaints (Balderas et al, 2023). One of the main benefits of chatbots is the ability to provide non-stop service.…”

Timeline reminder system bot and telegram assistant chatbot for a university student and lecturer

“…In the case study, chatbot development does not collect logs because Google DialogFlow stores logs for 400 days if logging is enabled. And these logs must remain enabled so that the chatbot can continue to learn so it is highly recommended to implement open source tools that allow greater privacy and control by the university over these types of logs [15]. Chatbots make it easier for students to handle university/study program administration issues, such as registering for training, exam schedules, their grades, and those related to their studies so that the pressure on study programs is reduced significantly [21]…”