Chatbots for the Information Acquisition at Universities – A Student’s View on the Application Area

Wolff, Raphael Meyer von; Nörtemann, Jonas; Hobert, Sebastian; Schümann, Matthias

doi:10.1007/978-3-030-39540-7_16

Cited by 22 publications

(12 citation statements)

References 12 publications

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“…Chatbots (also known as conversational agents, talkbots, chatterbots, artificial conversational entities, and virtual assistants) provide a natural language interface to process inputs from its users for an intelligent human-computer conversation. They usually are equipped with artificial intelligence and various data within, e.g., a knowledge base to react to the user's input and give answers [17][18][19]. Learning-oriented conversational agents used in the educational context are called pedagogical conversational agents (PCA) [20].…”

Section: Dsa In Heimentioning

confidence: 99%

“…Different research and studies have been carried out in this emerging research stream. Meyer von Wolff et al [17] conducted a quantitative survey and identified requirements for a HEI chatbot implementation and essential topics to cover. They were able to show that students are willing to use such a system and that it is reasonable in the HEI context.…”

Section: Dsa In Heimentioning

confidence: 99%

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Individual Digital Study Assistant for Higher Education Institutions: Status Quo Analysis and Further Research Agenda

Karrenbauer

König

Breitner

2021

Lecture Notes in Information Systems and Organisation

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Today, digital assistants can support students during their studies. A quick and easily useable and accessible information transfer, individually tailored to the students' needs is required. Individual educational biographies and an increasing number of students require individual information provision and advice. Research on digital assistance systems has increased dramatically over the past decade. We focus on the individual digital study assistant (IDSA) field with its functionalities embedded in a typical student life cycle (SLC). In order to determine the status quo of DSA, we conduct a literature review with a focus on their functionalities. One research finding indicates that the DSA field generates a wide range of DSA functionalities. We structured them developing a morphological box. Finally, we discuss a further research agenda for the development, adaption, introduction, and success of IDSA.

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Section: Dsa In Heimentioning

confidence: 99%

Section: Dsa In Heimentioning

confidence: 99%

Individual Digital Study Assistant for Higher Education Institutions: Status Quo Analysis and Further Research Agenda

Karrenbauer

König

Breitner

2021

Lecture Notes in Information Systems and Organisation

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“…Consequently, to address research complex B, Study IV provides technical and content-related requirements for chatbots (Meyer von Wolff et al 2020b). Study V builds upon them and, in particular, analyzes the users' perspective for IT-support chatbots (Meyer von Wolff et al 2020d).…”

Section: Mrq14mentioning

confidence: 99%

“…) (see Section 3B4.4.4) (Meyer vonWolff et al 2020b), which also indicates a positive assessment of the chatbot idea from the users' perspective. To sum up, all the studies revealed that users are quite pleased with the user experience of chatbots for typical workplace tasks, such as information acquisition or business processes.Furthermore, Study V implicitly measured users' satisfaction and thus possible future usage.…”

mentioning

confidence: 94%

“…Prior research studies focus on particular use cases and designing corresponding chatbots (Carayannopoulos 2018;Feng et al 2018;Shawar 2008). Also, some researchers try to survey the related requirements of students for a general FAQ-like university chatbot (Hien et al 2018;Meyer von Wolff et al 2020b). However, the results of the previous studies promise positive outcomes for a university application.…”

Section: Introductionmentioning

confidence: 99%

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The Application of Chatbots at the Digital Workplace in Businesses - Empirical Insights and Design Recommendations for Business Chatbots

Wolff¹

Self Cite

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This doctoral thesis addresses the adoption of chatbots at the digital workplace in businesses by examining the topic with a strong practice-oriented focus. Application scenarios and use cases as well as corresponding objectives, influencing factors and challenges are surveyed. From the design-oriented perspective, it is shown how chatbots should be designed and which impacts can be expected. The thesis is finished with the suggestion of a procedure model for chatbot projects in businesses. The idea for this doctoral thesis originated during my employment as a research assistant at the Chair of Application Systems and E-Business at the Georg-August-Universität Göttingen. I would like to take this opportunity to thank all those who have supported me during this time, both professionally and privately. First, I like to thank my doctoral supervisor, Prof. Dr. Matthias Schumann, for offering the Ph.D. opportunity and the trust granted. The numerous discussions during my time at the chair have contributed significantly to the positive result of the work. I would also like to emphasize the continuous challenge and support, which have contributed in particular to my self-development. I would like to thank

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First Insights into the Coverage of Conversational Agents in LIS Sources

Imeri

2024

Proceedings of the Association for Information Science and Tech

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This poster addresses the research question of whether conversational agents (CAs) play a role within the Library and Information Science (LIS) publication sources and provides preliminary insights. At the time of research, the Scimago Journal & Country Rank (SJR) database included 271 LIS publication sources. Twenty‐seven percent of these sources related to research topics on conversational agents. In total, the dataset included 351 documents extracted from Scopus. With 59 publications, the journal Education and Information Technologies listed the greatest number of articles. A ranking by the number of authors showed China (N = 239), the United States (N = 222), and India (N = 87) as the top three countries.

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Chatbots for the Information Acquisition at Universities – A Student’s View on the Application Area

Cited by 22 publications

References 12 publications

Individual Digital Study Assistant for Higher Education Institutions: Status Quo Analysis and Further Research Agenda

Individual Digital Study Assistant for Higher Education Institutions: Status Quo Analysis and Further Research Agenda

The Application of Chatbots at the Digital Workplace in Businesses - Empirical Insights and Design Recommendations for Business Chatbots

First Insights into the Coverage of Conversational Agents in LIS Sources

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