Citizen-Administration Relationships

Abstract

State citizen Interactions; State citizen Transactions Definition Citizen-administration relationships refer to the various ways in which individuals and public sector organizations interact. This includes in-person interactions (e.g., at the counter) and mediated interactions (e.g., Internet) for transactional relationships. It also includes the less tangible relationships involving the citizen not as direct beneficiary of a good or service but as general stakeholders in public sector relationships.

Governing in the digital age: The emergence of dynamic smart urban governance modes

“…Scholars have sought to explain patterns of urban governance across various contexts that result in different modes of urban governance (DiGaetano & Strom, 2003;Pierre, 2011). Each mode is grounded in different paradigms, traditional bureaucratic, consumerist, or participatory (Villeneuve, 2016), shaping and reshaping the landscape of citizen-government relationships (Janowski et al, 2018). Governance modes also offer opportunities to identify the extent to which citizens participate in the governing process, its mechanisms and patterns (Przeybilovicz et al, 2022).…”

“…Cities can be governed under different and coexisting governance paradigms and modes, and the literature has proliferated with several different positions and perspectives (e.g., DiGaetano & Strom, 2003;Pierre, 2011;Villeneuve, 2016). For the purpose of this article, the governance modes are used as an analytical approach for observing the contextual aspects of the cities, such as the objectives, the role of government and citizens and the nature of interactions between the government and external actors (Pierre, 2011;DiGaetano & Strom, 2003;Villeneuve, 2016;Osborne, 2006;Bryson, Crosby, & Bloomberg, 2014;Fischer, 2012;Bryson, Crosby and Stone, 2006;Sørensen & Torfing, 2009;Ansell & Gash, 2008). In particular, this article focuses on three modes, managerial, participative and collaborative, arguing that they can help understand the differences in citizen-government relations and their dynamics (Table 1).…”

“…The managerial mode is grounded in the new public management or market governance (Osborne, 2006), anchored in the consumerist paradigm (Villeneuve, 2016), which focuses on providing public services by the government to fulfil the citizens' needs (DiGaetano & Strom, 2003). This mode emphasises the effectiveness or efficiency of government policy and programmes (Pierre, 2011) and technical experts dominate the relations (Bryson et al, 2014), which is considered a technocratic perspective.…”

“…This mode emphasises the effectiveness or efficiency of government policy and programmes (Pierre, 2011) and technical experts dominate the relations (Bryson et al, 2014), which is considered a technocratic perspective. Participative governance tried to reinvent the citizen role into active decision-making participation (Villeneuve, 2016). This mode is related to the theory of participatory democracy and the relationships are based on trust and reciprocity (Fischer, 2012), emphasising deliberative practices and dialogue between the government and citizens for the benefit of the public good (Bryson et al, 2014).…”

“…The nature of the relationship is characterised by self-regulation, partnership, and mutual trust (Ansell & Gash, 2008). This governance mode is anchored under the democratic, participatory paradigm (Villeneuve, 2016). Janowski et al (2018) use the perspective of governance (Villeneuve, 2016) to analyse the effects on sustainable development, including a sociotechnical view, the platform governance paradigm, where the difference with earlier paradigms is the ability of citizens, enabled by the government, make development decisions and actions.…”