Citizen Adoption of E-Government Services: Exploring Citizen Perceptions of Online Services in the United States and United Kingdom

Carter, Lemuria; Weerakkody, Vishanth; Phillips, Brandis; Dwivedi, Yogesh K.

doi:10.1080/10580530.2016.1155948

Cited by 165 publications

(117 citation statements)

References 112 publications

(162 reference statements)

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“…I believe that Digital currency would act in my best interest. (Bélanger & Carter, 2008;Carter, Weerakkody, Phillips, & Dwivedi, 2016;Shahzad et al, 2018) I expect information about Digital currency financial system is sincere.…”

Section: Appendix Constructmentioning

confidence: 99%

Predicting determinants of the intention to use digital currency in the UAE: An empirical study

Almuraqab

2019

E J Info Sys Dev Countries

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Digital currencies represent a new, innovative means of exchange, utilizing the internet to simplify and enhance online transactions, which brings a revolution to the economy. This research investigated the acceptance predictors of digital currency among the people of the United Arab Emirates (UAE). To achieve this goal, I surveyed a sample of 181 UAE residents, aiming to predict the intention to use digital currency. The researcher argues that perceived usefulness, perceived trust, social influence, and perceived ease of use are significant determinants of citizens' intention to use digital currency, and perceived ease of use and perceived usefulness mediate the relationship between awareness and intention to use. Also, this paper reveals the factors affecting digital currency acceptance in the UAE, representing differences and similarities regarding global acceptance. The results extend existing models of digital currency acceptance, providing governments, policymakers, and IT professionals with understanding of how acceptance is developed in this context.

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Section: Appendix Constructmentioning

confidence: 99%

Predicting determinants of the intention to use digital currency in the UAE: An empirical study

Almuraqab

2019

E J Info Sys Dev Countries

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“…A number of scholars have equally reported that the easiness that is associated with IS/IT based services such as social networking (Wamba, et al, 2017), e-government (Carter et al, 2016;Susanto & Aljoza, 2015), e-insurance (Leeet al, 2015) and mobile banking (Safeena et al, 2011) is a core determinant of adoption of these latest technology trends. The essence of these findings indicate that the absence of face-to-face interaction that is common in an internet enabled services platforms such as mobile commerce requires such platform to be easily used with regards to user friendliness as this will reduce the difficulty that may be associated with the usage of the services (Chong et al, 2010).…”

Section: Discussionmentioning

confidence: 99%

Integrating technology acceptance model and organizational innovativeness in the adoption of mobile commerce

Salimon¹,

Bamgbade²,

Nathaniel³

et al. 2017

10.5267/j.msl

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The primary objective of this paper is to consider the influence of perceived usefulness, perceived ease of use, business innovativeness and product innovativeness on the adoption of mobile commerce. For the model of this study to be tested empirically, data were collected from mobile commerce users in Nigeria. A total of 405 questionnaires were used for the analysis via PLS-SEM. The results of the study revealed a positive and significant relationship between perceived usefulness, perceived ease of use, business innovativeness and product innovativeness. The results of this study provide some guides for mobile commerce practitioners.

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“…Especially, citizens' trust in the government agencies' capability of providing secure e-services is vitally important for e-government adoption (Carter, Weerakkody, Phillips, & Dwivedi, 2016). Existent literature provides accumulated empirical evidences that trust in technology foster acceptance or continued acceptance of various technologies such as online banking service (Lin, 2011), supply chain information systems (Lippert, 2007), recommender system (Wang & Benbasat, 2005), e-commerce (Corbitt, Thanasankit, & Yi, 2003), and e-government services (Bélanger & Carter, 2008;Carter et al, 2016). More specifically, as trust in the form of human-like trust and system-like trust, portray user's wholistic belief in egovernment service, we hypothesize that: H7a Human-like trust will positively affect Continuance Intention.…”

Section: Trust and Continuance Intentionmentioning

confidence: 99%

Technology humanness, trust and e-government adoption

Carter¹,

Liu²

2018

Australasian Conference on Information Systems 2018

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With regards to technology adoption, users may be influenced by trust in two forms-human-like trust (e.g., benevolence, integrity, and ability) and system-like trust (e.g., helpfulness, reliability, and functionality). While the literature interestingly differentiates the use of these two types of trust, insufficient efforts have been devoted to examine and explain which type of trust should be used in the context of e-government. Additionally, when government agencies increasingly experience security breaches, insufficient literature examines how human-like trust and system-like trust may be influenced by such important antecedents as security threats and citizens' security concerns in e-government settings. We propose a conceptual model to address this gap in the literature.

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Citizen Adoption of E-Government Services: Exploring Citizen Perceptions of Online Services in the United States and United Kingdom

Abstract: Her research interests include technology adoption, e-government and cyber security. She has published in several top-tier journals, including the

Cited by 165 publications

References 112 publications

Predicting determinants of the intention to use digital currency in the UAE: An empirical study

Predicting determinants of the intention to use digital currency in the UAE: An empirical study

Integrating technology acceptance model and organizational innovativeness in the adoption of mobile commerce

Technology humanness, trust and e-government adoption

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