Technology humanness, trust and e-government adoption

Carter, Lemuria; Liu, Dapeng

doi:10.5130/acis2018.cp

Cited by 6 publications

(6 citation statements)

References 32 publications

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“…Trust in the consumer's decision to adopt a new technologies (AlHogail, 2018). Specifically, Carter & Liu (2018) stated that users of technology can be influenced by two forms of trust: human-like beliefs (eg mercy, honesty, ability) and system-like beliefs (eg usefulness, reliability, functionality). This means that users are reluctant to adopt the system because they lack the confidence to use the new technology.…”

Section: Trust (Tr) To Behavioural Intention To Use the System (Bi)mentioning

confidence: 99%

The Role Of Risk, Trust, Social Influence On ZIS Online Payment Adoption: Generation-Z Perspectives

Oktavendi

Mua'ammal

2021

JRAK

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Technological developments encourage people to make changes in their lives. The emergence of various kinds of online payment systems has made human life easier in completing various transaction activities. With online payment technology, ZIS payment activities can be done cashless. The respondents in this study were Generation Z. This research’s testing is using SMART PLS 3.0. Generation Z has several factors that are considered to be intense in using ZIS online Payment. To be able to continue to be intense, one of them is by increasing trust in ZIS online Payment. Trust owned by Generation Z is driven by the factors of Risk, Ease of Use, Usefulness, and Social Influence. The implication of the results of this study is that by increasing the ZIS online Payment movement in the future, ZIS transactions will be faster and the ability of the Amil Zakat, Infaq, and Shadaqah bodies to collect ZIS funds will also increase.

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Section: Trust (Tr) To Behavioural Intention To Use the System (Bi)mentioning

confidence: 99%

The Role Of Risk, Trust, Social Influence On ZIS Online Payment Adoption: Generation-Z Perspectives

Oktavendi

Mua'ammal

2021

JRAK

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“…Many studies supported the significant role of security in boosting citizen's trust in further usage of e-Gov services (Abu-Shanab, 2019; Ejdys et al. , 2019; Carter and Liu, 2018; Aloud and Ibrahim, 2018; Alzahrani et al. , 2017, 2018; Ranaweera, 2016).…”

Section: Resultsmentioning

confidence: 99%

“…The index evaluates the required facilities for exchanging information between users' browsers and website servers securely. Many studies supported the significant role of security in boosting citizen's trust in further usage of e-Gov services (Abu-Shanab, 2019;Ejdys et al, 2019;Carter and Liu, 2018;Aloud and Ibrahim, 2018;Alzahrani et al, 2017Alzahrani et al, , 2018Ranaweera, 2016). Having a password for entering into a user account is the main indicator.…”

Section: Resultsmentioning

confidence: 99%

A framework for assessing trust in e-government services under uncertain environment

Shayganmehr

Garza‐Reyes

Zavadskas

2022

ITP

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PurposeIn this study, a novel framework was proposed to assess the trust in e-government (e-Gov) services under an uncertain environment. The proposed framework was applied in Iranian municipality websites of e-Gov services to evaluate the readiness score of trust in e-Gov services.Design/methodology/approachA unique hybrid research methodology was proposed. In the first phase, a comprehensive set of indices were determined from an extensive literature review and finalized by employing the fuzzy Delphi method. In the second phase, interval-valued intuitionistic fuzzy set (IVIFS) -was utilized to model the problem's uncertainty with analytic called IVIFS- hierarchy process (AHP) to determine the importance of indices and indicators by assigning the weights. In the third phase, the fuzzy evaluation method (FEM) is followed for assessing the readiness score of indices in case studies.FindingsThe findings indicated that “Trust in government” is the most significant index affecting citizen's trust in e-Gov services while “Maintenance and support” has the least impact on user's intention to use e–Gov services.Research limitations/implicationsThe study contributes by introducing a unique research methodology that integrates three phases, including fuzzy Delphi, IVIFS AHP and fuzzy evaluation method. Moreover, the fuzzy sets theory helps to reach a more accurate result by modeling the inherent ambiguity of indicators and indices. Interval-valued intuitionistic fuzzy models the ambiguity of experts' judgments in an interval.Practical implicationsThe study helps policy makers to monitor wider aspects of trust in e-Gov services as well as understanding their importance. The study enables policy makers to apply the framework to any potential case studies to evaluate the readiness score of indices and recognizing strengths and weakness of trust dimensions as well as recommending advice for improving the situation.Originality/valueThe study is one of the few to indicate significant indices of trust in e-Gov services in developing countries. The study shows the importance of indicators and indices by assigning a weight. Additionally, the framework can assess the readiness score of various case studies.

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“…There are many barriers to implement contemporary eID and digital signature solutions in many countries in the world including EU in a secure, user-friendly, and scalable manner and -as a consequence -to have them adopted by the citizens [66, 33,67,31,68,69]. As indicated by several studies [70][71][72], eIDs and digital signatures are used mostly by major enterprises, whereas their usage by SMEs (small/medium enterprises) and ordinary citizens is marginal -due to the lack of a broad range of e-government services and a low usability of the systems. This marginal use of eIDS and digital signatures is mostly in online payments; and only a fraction is in contract signing [70,65].…”

Section: An Electronic Identity and Digital Signature Solutionmentioning

confidence: 99%

A Deep Analysis of Blockchain Technology from Socio-Economic and Technological Perspectives: Intrinsic Barriers and Potential Impact

Draheim¹

2023

Preprint

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Our aim is to understand technological and socio-economic barriers to blockchain solutions that are intrinsic in the blockchain technology stack itself (permissionless as well as permissioned). On the basis of that, we want to understand the future potentioal impact of blockchain technology. We provide an argumentation against the theoretical background of Williamson's instutional analysis framework, and triangulate the insights with results from four design science research efforts. We (i) characterize cryptocurrency as one-tiered collateralized money. We (ii) review potential blockchain solutions against defined essential modes of communications. We review (iii) well-known scalability issues and potential denial-of-service attacks through a new probabilistic model. We (iv) characterize a typical neglection of physical network infrastructure in blockchain technology discussions. We (v) describe four successful blockchain solutions and explain their design. There is (vi) no evidence that the proclaimed ``blockchain revolution'' can disrupt our institutional stack; instead, it can only happen in the boundaries of the current institutional stack. Nevertheless, it is possible to (vii) design useful blockchain solutions. The findings of this research enable policy makers, decision makers and information systems architects alike to make informed decisions about blockchain technology and its application. Given its theoretic foundation in new institutional economics, triangulated with comprehensive results from design science efforts, this study is the first of its kind in the area of blockchain technology research. <br>

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Technology humanness, trust and e-government adoption

Cited by 6 publications

References 32 publications

The Role Of Risk, Trust, Social Influence On ZIS Online Payment Adoption: Generation-Z Perspectives

The Role Of Risk, Trust, Social Influence On ZIS Online Payment Adoption: Generation-Z Perspectives

A framework for assessing trust in e-government services under uncertain environment

A Deep Analysis of Blockchain Technology from Socio-Economic and Technological Perspectives: Intrinsic Barriers and Potential Impact

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