Citizen and employee involvement in public service development through user-driven methods

Abstract

This paper investigates the use of various userdriven methods in the development of public services. As an example, the paper presents a case where citizens and employees were brought together to identify development needs for remoteenabled public services. User-driven methods provided by a local Living Lab were used to solve the encountered challenges. The outcome of this study indicates that use of multiple methods ensures comprehensive and reliable results as well as deep insight of service usage, thereby resulting in usable, useful and desirable public service.

City-as-a-Platform: The Rise of Participatory Innovation Platforms in Finnish Cities

“…The operations of OULLabs and PATIO are based on open business-minded orientation and professionalism, which involve citizens primarily as customers or users in product and service development projects initiated by local firms. Oulu is characteristically a city that develops and applies user-driven methods in the development of public services [173]. As in all these cases city government facilitates these platforms, they are at least loosely integrated with the official planning system and local development policy, being thus similar to enabler-driven living labs [174][175][176].…”

Cidade inteligente

“…Cardone et al (2014) propõem uma arquitetura que oferece aos desenvolvedores de aplicativos um conjunto de utilidades e funcionalidades úteis para implementar de forma rápida e simples os aplicativos baseados em sensoriamento. A arquitetura disponibiliza Para Haukipuro et al (2014) os laboratórios vivos estão sendo os cenários fundamentais na exploração de valor do desenvolvimento e da implementação de novos serviços num ambiente real com usuários reais.…”