2022
DOI: 10.1108/itp-07-2020-0514
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Citizen behaviors, enterprise social media and firm performance

Abstract: PurposeThe goal of this study is twofold: first, it seeks to investigate how enterprise social media (ESM) usage contributes to firm performance, especially through operational performance metrics; second, to identify the ESM users’ behaviors that help to improve firm performance.Design/methodology/approachAn interpretive case study of a medium-sized manufacturing company in the food industry. After developing a theoretical framework, an exploratory research was undertaken about the use of an ESM. Qualitative … Show more

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Cited by 18 publications
(15 citation statements)
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References 85 publications
(255 reference statements)
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“…, 2019b), supervisor–subordinate ties based on ESM (Wang et al. , 2022a), intrinsic motivation (Yousaf et al ., 2022), and citizenship behaviors (Caya and Mosconi, 2022) – to name a few.…”
Section: Literature Reviewmentioning
confidence: 99%
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“…, 2019b), supervisor–subordinate ties based on ESM (Wang et al. , 2022a), intrinsic motivation (Yousaf et al ., 2022), and citizenship behaviors (Caya and Mosconi, 2022) – to name a few.…”
Section: Literature Reviewmentioning
confidence: 99%
“…There were studies that examined the impact of ESM use on organizational-level outcomes , such as firm performance (Caya and Mosconi, 2022), HR practices (Offong and Costello, 2017), competence management (Braun et al ., 2012), innovation (Leonardi, 2014), product innovation (Mpandare and Li, 2020) and team performance (Zandi et al ., 2021). Few HR-related outcome indicators were also explored, such as – employee turnover (Yingjie et al ., 2019), employee satisfaction (Men, 2014), job satisfaction, employee engagement (Sharma and Bhatnagar, 2016), work engagement (Sun et al.…”
Section: Literature Reviewmentioning
confidence: 99%
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