Citizen-Driven Design: Leveraging Participatory Design of E-Government 2.0 Through Local and Global Collaborations

Ekelin, Annelie; Eriksén, Sara

doi:10.1007/978-3-319-08081-9_5

Cited by 5 publications

(4 citation statements)

References 6 publications

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“…We end our long list of necessary skills by calling attention to capabilities that could promote design thinking in public policy-making (Bason, 2010;Ansell & Torfing, 2014;Ekelin and Eriksén, 2015;Lim, 2016). Skills in designing and prototyping projects and services -i.e.…”

Section: Skills For Slb: Moving From Back-office To Front-office Workmentioning

confidence: 99%

Interactive Policy Processes: A Challenge for Street- Level Bureaucrats

Agger

Damgaard

2018

SJPA

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Street-level bureaucrats (SLB) play a crucial role in ensuring better policy implementa- tion and generating trust between the system and citizens, according to the literature. In this article, we argue that Lipsky’s distinction between public managers and SLB needs an update. Today, public managers are increasingly expected to work closely and directly with affected stakeholders in order to solve cross-cutting ‘wicked problems’. Interactive and participative collaborative policy processes require public managers to move from back-office work to front-office work, in effect converting public managers into SLB. The key question raised is, thus: what kind of skills and capabilities do SLB need to engage in today’s more interactive forms of public policy-making? And what are the implications for how universities educate these groups?’ Drawing on a study of 32 urban professionals who work on the frontline in deprived neighbourhoods, we scrutinise the challenges and dilemmas that professionals face in their work with interactive processes. By distinguishing between ‘academic specialists’ and ‘academic generalists’, we are able to pinpoint and differentiate between skills needed for each of these groups in order to secure transparent processes that abide by the rule of law and support well-functioning local communities and, more broadly, the skills needed to secure democracy and econom- ic efficiency.

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Section: Skills For Slb: Moving From Back-office To Front-office Workmentioning

confidence: 99%

Interactive Policy Processes: A Challenge for Street- Level Bureaucrats

Agger

Damgaard

2018

SJPA

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“…A large number of previous work has used different PD methods to overcome usability and design issues in diverse application areas. These include the medical domain [13], egovernment [6], or elderly people [12]. Most design efforts in the Usable Security research space follow a user-centered design approach and PD has been used to gather requirements [14].…”

Section: A Participatory Designmentioning

confidence: 99%

“…Through such a deeper involvement of the target audience, the quality of the gathered insights can be improved and even the smallest aspects of a security system can be more easily addressed, compared to iteratively eliciting opinions through formal studies and usability evaluations. This approach is known as Participatory Design (PD) in other HCI and software engineering disciplines and has been successfully applied in diverse contexts [6], [12], [13], [14].…”

Section: Introductionmentioning

confidence: 99%

Participatory Design for Security-Related User Interfaces

Weber¹,

Harbach²,

Wilhelm³

et al. 2015

Proceedings 2015 Workshop on Usable Security

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In this short paper, we explore the advantages of using Participatory Design (PD) to improve security-related user interfaces. We describe a PD method that we applied to actively involve users in creating new SSL warning messages. Supported by a designer, participants tapped into their experiences with existing warnings and created improved dialogs in workshop sessions. The process resulted in a set of diverse new warnings, showing multiple directions that the design of this warning can take. Applying PD lets participants engage more with the subject matter and thus create nuanced designs. Overall, our exploration suggests that PD can provide a suitable, versatile, and simple set of methods that support the creation of design ideas for securityrelated user interfaces. Users are empowered to critically appraise and adapt security measures that they come into contact with in their everyday life on their own. Permission to freely reproduce all or part of this paper for noncommercial purposes is granted provided that copies bear this notice and the full citation on the first page. Reproduction for commercial purposes is strictly prohibited without the prior written consent of the Internet Society, the first-named author (for reproduction of an entire paper only), and the author's employer if the paper was prepared within the scope of employment.

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“…Complex service interaction is difficult to capture, analyze, outline, and represent for information systems research and design purposes. During the last decades the analytical interest has focused on perceived quality [47] and how it can be measured and attached to service providers and customers who, with their differing needs and goals, share service interaction and are seen as co-creating its value [8,9,11,37]. Existing research on service management emphasizes that we should pay critical attention to the service quality formed across all moments of contact with organizations providing service [8,13,36].…”

Section: Introductionmentioning

confidence: 99%

Service Interaction Flow Analysis Technique for Service Personalization

Korhonen

Syrjänen

Kinnula

et al. 2017

Lecture Notes in Business Information Processing

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Service interaction flows are difficult to capture, analyze, outline, and represent for research and design purposes. We examine how variation of personalized service flows in technology-mediated service interaction can be modeled and analyzed to provide information on how service personalization could support interaction. We have analyzed service interaction cases in a context of technology-mediated car rental service. With the analysis technique we propose, inspired by Interaction Analysis method, we were able to capture and model the situational service interaction. Our contribution regarding technologymediated service interaction design is twofold: First, with the increased understanding on the role of personalization in managing variation in technologymediated service interaction, our study contributes to designing service management information systems and human-computer interfaces that support personalized service interaction flows. Second, we provide a new analysis technique for situated interaction analysis, particularly when the aim is to understand personalization in service interaction flows.

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Citizen-Driven Design: Leveraging Participatory Design of E-Government 2.0 Through Local and Global Collaborations

Cited by 5 publications

References 6 publications

Interactive Policy Processes: A Challenge for Street- Level Bureaucrats

Interactive Policy Processes: A Challenge for Street- Level Bureaucrats

Participatory Design for Security-Related User Interfaces

Service Interaction Flow Analysis Technique for Service Personalization

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