Citizen satisfaction with public service delivery: A test of alternative theories

Reddick, Christopher G.; Perlman, Bruce J.; Demir, Tansu

doi:10.1111/capa.12464

Cited by 7 publications

(3 citation statements)

References 30 publications

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“…The post-materialist concern comprises self-expression values (de Walle et al, 2008), priority on belongings, aesthetic aspiration, personal and political freedom, participation, equality, tolerance, self-indulgence, and self-actualisation. However, reform theory explains that citizens mostly derive satisfaction from large proportions of government units because of economies of scale in service delivery (Reddick et al, 2022). As such, post-materialism ideas cannot disregard citizen satisfaction, which depends on the services received and direct experience.…”

Section: Theoretical Foundationmentioning

confidence: 99%

Tenacity of Accountability in Local Government to Achieve Public Trust

Zainal Abidin,

Ramli,

Mohamad Sirat

et al. 2023

E-BPJ

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The uncertainty in determining the public’s trust portrays public prejudices towards the government, especially in service delivery. As a field government, local government is a place of study in this matter. Being the closest to the public, the work and services of local government are primarily subject to public scrutiny and questions. Accountability means excellent services and general satisfaction, which can lead to public trust. Three important accountability activities have been chosen to assess public trust. By using Smart-PLS to test the variables, encouraging results were derived in terms of the accountability of public servants towards public trust.

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Section: Theoretical Foundationmentioning

confidence: 99%

Tenacity of Accountability in Local Government to Achieve Public Trust

Zainal Abidin,

Ramli,

Mohamad Sirat

et al. 2023

E-BPJ

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“…Specifically, healthcare has been salient in the media during the pandemic and more people have been directly exposed to the healthcare system. This helps citizens to form an opinion about healthcare, to identify the causes of the system's problems and to attribute responsibility for them since direct experiences help citizens to make more informed judgments on healthcare (Reddick, Perlman, & Demir, 2022). Relying on questions we added to the 2023 Confederation of Tomorrow survey, we reveal that socio‐economic variables, personal experience with the system and ideology are the main variables influencing performance evaluation.…”

mentioning

confidence: 99%

Who's to blame for the crisis of the healthcare system?

Jacques,

Perrot

2024

Can Public Adm

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Using an original survey, we probe Canadians' evaluation of the performance of their healthcare system and their attribution of the blame for the system's problems. We show that more vulnerable and left‐wing respondents are more likely to believe that the system is in crisis. In turn, respondents having negative performance evaluations are more likely to blame poor provincial organization rather than insufficient federal funding. Perceiving that the system is in crisis and that poor organization is the main problem are associated with support for the imposition of national standards by the federal government as a condition for additional healthcare transfers.

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“…During the research the following literature was used:Dollery et al, 2006;Aaberge & Langorgen, 2006;Agranoff, 2014;Bjørnå & Jenssen, 2006;Bordogna & Neri, 2014;Brackertz, 2013;Bulmer, 2015;Callanan, 2011;Chan, 2019;Chen et al, 2010;Cuadrado-Ballesteros et al, 2013;Dawkins, 2021;Devereux & Weisbrod, 2006;Falleth & Hovik, 2009;Gawłowski & Paweł, 2019;Giannoccaro et al, 2008;Hardell et al, 2020;James, 2011;Kadirbeyoğlu & Sümer, 2012;Kákai, 2019;Keivani et al, 2001;Kudo, 2015;Milán-García et al, 2021;Mina & Surugiu, 2013;Murphy et al, 2011;Narbón-Perpiná & De Witte, 2018;Nurse, 2015;Powell et al, 2019;Reddick et al, 2022;Reid, 2012;Sellers & Lidström, 2007;Suditu et al, 2014;Tamás, 2014;Tarditi, 2020;Vincent-Jones, 2002;Watt, 2006;Wilson, 2003. …”

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Public Perception of the Hungarian Local Government Reform

Badó

Feleky

2023

PGAF

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Following a change of government in 2010, the Hungarian local government system underwent a period of significant transformation. The question of how it is viewed and the effects it may have are currently being debated. The centralising effort of the government had already become clear beyond a shadow of a doubt before the adoption of the Cardinal Act or the Fundamental Law (2011) itself. This was followed by the steps of the local government reform, which transferred many local government powers to the state. Municipalities lost influence over local public education institutions, municipal hospitals and many other areas. In this situation, where there was a significant loss of influence by local elites, it became an interesting question to what extent this changed society’s relationship with local government. Our comprehensive research has conducted a number of quantitative and qualitative studies to answer this question. Between 2016 and 2018, our research group had the opportunity to conduct four empirical studies to assess knowledge, attitudes and opinions related to local government. This paper presents and interprets the results of this research, and an important area of public attitudes towards local government, in particular with regard to the division of responsibilities between the state and municipalities.

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Citizen satisfaction with public service delivery: A test of alternative theories

Cited by 7 publications

References 30 publications

Tenacity of Accountability in Local Government to Achieve Public Trust

Tenacity of Accountability in Local Government to Achieve Public Trust

Who's to blame for the crisis of the healthcare system?

Public Perception of the Hungarian Local Government Reform

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