This article is devoted to the analysis of non-profit organizations activity in the housing and utilities infrastructure sphere in Tver region. The research method is a traditional analysis of documents, in-depth interviewing of expert-leaders and activists of non-profit organizations in the field of housing and utilities infrastructure (HUI), representatives of state and municipal authorities of the region, specialists of resourcesupplying organizations (2018). The features of such non-profit organizations are identified; their types, functions and areas of work are analyzed. Various aspects of their functioning are investigated: the reasons for the citizens participation in their activities, the forms and methods of work, the nature of relationships with government and business, problems and prospects for further development. The NPO activity in the sphere of housing and utilities infrastructure is necessary for solving acute housing and utilities infrastructure problems, but a significant part of the population is poorly informed and uninterested in their work. Creating non-profit organizations, citizens seek to personally participate in the block of flats management, control spending, and ensure the quality and availability of housing and utilities infrastructure. For the further NPO development in the sphere of housing and utilities infrastructure services, a legal framework development, constructive interaction with authorities and business structures, legal resident education, and innovate experience exchange are necessary to be developed.