“…The updated DeLone and McLean model system quality (usability, functionality, interface design, accessibility, ease of use, interactivity), information quality (content adequacy, content usefulness and content design) and service quality (availability, personalization, reliability, trust and responsiveness) [37] Service quality models E-S-Qual efficiency, compliance, availability and privacy [38] WebQual model informational fit-to-task, tailored communications, trust, response time, ease of understanding, intuitive operations, visual appeal, innovativeness, emotional appeal, consistent image, online completeness, and relative advantage [39] WebQual model usability, information and interaction [39] 2.1. Software Quality Models…”