While cable modem has been the frontrunner of broadband connections in recent years, DSL was quickly gaining ground by early 2001, growing three times faster than its cable counterpart. 1 As the demand for broadband services outpaced the growth of internet use despite a slowing economy in late 2001, industry analysts predict a bright outlook for both high-speed access services. [2][3][4][5] In fact, after a growth rate of 62 per cent in 2001, the DSL and cable modem broadband services now account for more than 15 per cent of the overall online
INTRODUCTIONDigital convergence is becoming a reality as the distinctions between computers and television start to blur. Among the factors driving the emergence of the all-digital television households, the most important is perhaps the growth of cable modem and digital subscriber line (DSL) broadband connections. These so-called broadband services make possible fast access to web pages, interactive video programming, realistic computer games and rentable downloaded software packages. Abstract This study investigates the nature of cable modem consumers by profiling the characteristics, perceptions and satisfaction of the early cable modem adopters. The findings generally support the literature of innovations adoption in regard to the socioeconomic, media use and media ownership characteristics of early adopters. The results also reinforce the personality traits of innovativeness and information seeking for early technology users. There also seems to be some carryover effect from cable television to cable modem satisfaction.