“…Both primary canaliculitis and plug‐related canaliculitis usually present with irritation, tearing, increased discharge, granuloma formation and congested bulbar conjunctiva, which cause canaliculitis to be often overlooked and misdiagnosed as conjunctivitis, chalazion or tumour, leading to delay in effective therapy . Unlike ordinary conjunctivitis, pouting punctum with discharge refractory to topical antibiotic eye‐drops treatment alone can often be observed in canaliculitis.…”