Co-creating value from knowledge-intensive business services in manufacturing firms: The moderating role of relationship learning in supplier–customer interactions

Kohtamäki, Marko; Partanen, Jukka

doi:10.1016/j.jbusres.2016.02.019

Cited by 165 publications

(143 citation statements)

References 92 publications

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“…Product development requires more fixed capital investment but offers more opportunities for developing economies of scale and scope, and make‐or‐buy decisions are made differently (Carman and Langeard, ). Whereas the need for achieving synergies and economies of scale and scope increase the need for collaborative partnerships in product development (Gomes et al, ), the importance of knowing customers’ needs and behaviour to develop appropriate service (Bustinza et al, ) increases the need for strategic KIBS partnerships to foster product–service innovation (Paiola et al, ; Kohtamäki and Partanen, ). We thus view strategic alliances as manufacturers’ preferred method of product–service innovation development, ahead of organic growth.…”

Section: Theoretical Framework and Hypothesesmentioning

confidence: 99%

“…Although previous studies note the importance of strategic partnerships in product innovation and servitisation (Paiola et al, 2013;Kohtam€ aki and Partanen, 2016), evidence on technological strategic collaborations' impact on firm performance is inconclusive and contradictory (Cassiman et al, 2005). Some studies demonstrate empirically positive effects of intraorganisational collaborative innovation arrangements (Colombo and Rabbiosi, 2014); others demonstrate that this relationship depends on type and nature of partnership (Nieto and Santamar ıa, 2007;Faems et al, 2005).…”

Section: Introductionmentioning

confidence: 99%

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Product–service innovation and performance: the role of collaborative partnerships and R&D intensity

et al. 2017

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Treating the intersection of the strategic partnerships, R&D intensity and servitisation literatures, this study explores empirically whether external collaborative service development and provision and industrial R&D intensity help to unpack the complex relation between product–service innovation (servitisation) and performance. We argue that manufacturing firms implementing services benefit from strategic partnerships with Knowledge‐Intensive Business Service (KIBS) firms. KIBS partnering provides opportunities for downsizing, externalising risks and sharing knowledge. Additionally, manufacturers in R&D‐intensive industries are more likely to benefit from implementing service provision than firms in other sectors because of industry dynamics and reduced customer uncertainty. The study surveys executives in 370 large manufacturers worldwide. Results reinforce the importance of concentric strategic partnerships to successful product–service innovation in high R&D industries.

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Section: Theoretical Framework and Hypothesesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Product–service innovation and performance: the role of collaborative partnerships and R&D intensity

et al. 2017

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“…Knowledge-intensive services businesses are innovation bridges that interplay with other economic agents acting as purchaser, provider or partner (Czarnitzki & Spielkman, 2003), thus implying an in-depth interaction between the service provider and the end user (Cusumano et al, 2015;Kohtamäki and Partanen, 2016). One example of services provided by KIBS is the management of large samples of digital information, namely big data.…”

Section: Convening Knowledge-intensive Business Services (Kibs)mentioning

confidence: 99%

“…The renaissance of local manufacturing sectors has been found to result in some cases from the presence of a dynamic knowledge intensive business services sector (KIBS) (Arnold et al, 2016;Kohtamäki and Partanen, 2016). The local presence of knowledge-intensive services has been shown to help new manufacturers internalize the value-adding capacity of services, while at the same time contribute to alleviating operational weaknesses linked to their liability of both newness and smallness (Grönroos & Voima, 2013).…”

Section: Introductionmentioning

confidence: 99%

Territorial servitization: Exploring the virtuous circle connecting knowledge-intensive services and new manufacturing businesses

Lafuente

Vaillant

Vendrell‐Herrero

2017

International Journal of Production Economics

141

195

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The mainstream servitization literature mostly describes the success of manufacturing firms in integrating services for their corporate clients. However, the literature is relatively silent on how territories capitalize on the potential interconnectedness between manufacturing firms and the knowledge-intensive business service (KIBS) sector. The analysis of the outcomes that result from the mutually dependent associations between manufacturing businesses and KIBS firms, a process that we call Territorial Servitization, is of great relevance for academics and policy makers. This research hypothesizes that there is a positive symbiotic and bidirectional link between the growth in KIBS activity and employment generation by manufacturing sector startups. Furthermore, we scrutinize the mediating role over this relation of relevant industry characteristics, in our case the stock of manufacturing firms and the total number of freights transported. The empirical application considers a unique dataset created from multiple sources-the Global Entrepreneurship Monitor (GEM), the Spanish Institute of Statistics and Eurostat-for the 17 Spanish regions during the period 2006-2012. The results support the view that territorial servitization contributes to employment creation in manufacturing sectors. Territories with a vigorous manufacturing base benefit from a virtuous circle in which KIBS start-ups and newly formed manufacturers are connected through the economic activity of incumbent manufacturing firms. The study offers valuable insights for scholars and policy makers on how to implement specific policies-e.g., the development of digital infrastructures-that facilitate the interaction between manufacturing and KIBS businesses, thus fuelling territorial development.

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“…The interaction between the actors in the dairy production system, only limits trade relations between the downstream and upstream production chain links, a factor which hinders the value co-creation between the actors, and prevents the sector development (Primo, 1999;Moore, 2006;Lamprinopoulou et al, 2014;Kohtamäki;Partanen, 2016).…”

Section: Introctionmentioning

confidence: 99%

Dairy Ecosystem Barriers Exposed - A Case Study in a Family Production Unit at Western Santa Catarina, Brazil

Bonamigo¹,

Ferenhof²,

Forcellini³

2017

OR&A

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Dairy production is one of the main sources of income for Santa Catarina family farms, and has growth potential for the coming years. On the other hand, for the sector to grow and develop, some industry barriers need to be overcome. Based on the barriers exposed by Bonamigo; in their literature review article, we aim to empirically confirm this scenario in a case study with a dairy family farm. From the data collected in the case study, we performed a content analysis, which served as a basis for reflection and discussion of the barriers in the dairy sector. Fourteen context units were found, which empirically confirmed the presence of those barriers. We also identify some advantages that the studied dairy production unit obtained by overcoming these barriers, such as economic gains, quality improvement, and competitive advantages.

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Co-creating value from knowledge-intensive business services in manufacturing firms: The moderating role of relationship learning in supplier–customer interactions

Cited by 165 publications

References 92 publications

Product–service innovation and performance: the role of collaborative partnerships and R&D intensity

Product–service innovation and performance: the role of collaborative partnerships and R&D intensity

Territorial servitization: Exploring the virtuous circle connecting knowledge-intensive services and new manufacturing businesses

Dairy Ecosystem Barriers Exposed - A Case Study in a Family Production Unit at Western Santa Catarina, Brazil

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