Co-creation of tourist experiences: a literature review

Campos, Ana Cláudia; Mendes, Júlio; Valle, Patrícia Oom do; Scott, Noel

doi:10.1080/13683500.2015.1081158

Cited by 413 publications

(368 citation statements)

References 97 publications

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“…Furthermore, as recently, scholars are motivated to work on value co-creation in tourism, still, there is a gap of knowledge about the value and its co-creation [68]. Moreover, it has been mentioned that in tour and travel people stay away from home (away from their own environment and settings) and mix with other people, people interact with unknown people and unknown places [110]. Therefore, as stated by Woosnam et al and Mathis et al [111,112], in tourism, two parties work together: Tourists and residents.…”

Section: Discussionmentioning

confidence: 99%

The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries

et al. 2020

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Organizational citizenship behavior (OCB) research has been extended in the literature to the customer domain by examining the role of customer behavior in the service sectors. Therefore, this study aimed to examine the effect of the physical environment and social servicescape on the co-creation value, and the impact of the co-creation value on customer satisfaction, which, in turn, influences the customer's citizenship behavior. A field study was conducted in Malaysian cultural and creative industries settings and a total of 254 participants were approached. Structural equation modeling (SEM) technique was used to test the hypothesized relationships among variables. The proposed research model was largely focused on the four perceived values (i.e., physical servicescape, social servicescape, co-creation value, and customer satisfaction) that significantly influence tourists' citizenship behavior. This study sheds new light on the notable roles of physical servicescape, social servicescape, co-creation value, and customer satisfaction on enhancing tourists' citizenship behavior. The theoretical implications and practical implications are discussed.

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Section: Discussionmentioning

confidence: 99%

The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries

et al. 2020

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“…Based on existing literature, the concept of co-creation in cultural tourism highlights both active participation of tourist and tourist-provider interaction as key dimensions (Binkhorst & Den Dekker, 2009;Campos, Mendes, Valle, & Scott, 2015;Prebensen & Foss, 2011). Cocreation in tourism experiences is defined as "the sum of the psychological events a tourist goes through when contributing actively through physical and/or mental participation in activities and interacting with other subjects in the experience environment" (Campos et al, 2015, p. 23).…”

Section: Co-creation Angle In Studying Creative Tourismmentioning

confidence: 99%

Archaeological tourism: A creative approach

Ross

Saxena

Correia

et al. 2017

Annals of Tourism Research

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This theoretical paper conceptualises the role of tourism providers in facilitating creative tourism experiences by focusing on their ingenious enterprise, which we argue can help capture the tourism potential of intangible archaeological heritage. Intangible archaeological heritage can be understood as knowledge emanating from actors' own interpretation of archaeological sites that have either become physically inaccessible or been destroyed since initial exploration. Archaeological heritage is often equated with tangibility, which results in an omission of experiences that intangible archaeological heritage can offer. By proposing a rethinking of the archaeological tourism framework, we argue that the touristic value of both tangible and intangible archaeological heritage is better realised and can be further utilised to study the easily overlooked aspect of providers' ingenuity. HIGHLIGHTS  Archaeological tourism fails to capture the intangibility of archaeological heritage  Creative tourism is proposed as a more suitable framework for archaeological tourism  Co-creation between tourists and providers is central to achieving creative tourism  A proposed framework underlines providers' creativity in delivering memorable experiences

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“…Bajo este marco, la industria turística de hoy se ve a sí misma como un sistema productor de experiencias en el cual, tanto valores como significados pueden ser objeto de diseño y evocados a través de un conjunto de servicios y experiencias vinculados al turismo (Diller, Shedroff, y Rhea, 2005). Como consecuencia de ello, los investigadores en el ámbito académico del turismo han intentado introducir el término de diseño de experiencias en turismo (Tussyadiah, 2013), en el que participan también como cocreadores o co-productores de valor, los turistas (Sfandla y Bjork, 2012;Campos, Mendes, Oom Patricia, y Scott, 2018;) e incluso los escenarios mismos(Hernández Espinosa y Monterrubio, 2016; Korstanje y Tzanelli, 2017) el paisaje (Allen Cordero, 2016).…”

Section: Construcción De La Experiencia Turística Desde El Punto De Vunclassified

Construcción colectiva de la experiencia turística para la sociedad anfitriona, una mirada desde el sur

Damián

2018

Rev. Latino-Am. Turismologia

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Este documento se presenta en dos partes, en la primera de ellas se plantean reflexiones teórico-metodológicas con la intención de aproximarse al significado que tiene la experiencia turística para las sociedades anfitrionas, en las cuales descansa la responsabilidad de su diseño, planificación y puesta en escena. En la segunda parte se presenta el caso de las experiencias diseñadas para el turismo en la isla de Cozumel, México, escenario turístico del Caribe en el que se encuentran representados los textos tipificados, estandarizados, reducidos a estereotipos y los contextos colonialistas, segregacionistas, progresistas e idealizados que caracterizan los imaginarios desde los que se construyen las experiencias turísticas en el ámbito latinoamericano.

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Co-creation of tourist experiences: a literature review

Cited by 413 publications

References 97 publications

The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries

The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries

Archaeological tourism: A creative approach

Construcción colectiva de la experiencia turística para la sociedad anfitriona, una mirada desde el sur

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