COBRA framework to evaluate e-government services: A citizen-centric perspective

Osman, Ibrahim H.; Anouze, Abdel Latef; Irani, Zahir; Al-Ayoubi, Baydaa; Lee, Habin; Balcı, Asım; Medeni, Tunç D.; Weerakkody, Vishanth

doi:10.1016/j.giq.2013.10.009

Cited by 138 publications

(120 citation statements)

References 107 publications

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“…Some of the key challenges are -increasing public interest, cost involved in opening up data, data ownership risk, legality and privacy issues Dwivedi et al 2015;Osman et al 2014). Scholars such as Ubaldi (2013) and Zuiderwijk et al (2012) assert that one of the most significant challenge is stimulating public interest in using open data effectively.…”

Section: Literature Context: An Overview Of Open Datamentioning

confidence: 99%

Open data and its usability: an empirical view from the Citizen’s perspective

et al. 2016

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Government legislation and calls for greater levels of oversight and transparency are leading public bodies to publish their raw datasets online. Policy makers and elected officials anticipate that the accessibility of open data through online Government portals for citizens will enable public engagement in policy making through increased levels of fact based content elicited from open data. The usability and benefits of such open data are being argued as contributing positively towards public sector reforms, which are under extreme pressures driven by extended periods of austerity. However, there is very limited scholarly studies that have attempted to empirically evaluate the performance of government open data websites and the acceptance and use of these data from a citizen perspective. Given this research void, an adjusted diffusion of innovation model based on Rogers' diffusion of innovations theory (DOI) is proposed and used in this paper to empirically determine the predictors influencing the use of public sector open data. A good understanding of these predictors affecting the acceptance and use of open data will likely assist policy makers and public administrations in determining the policy instruments that can increase the acceptance and use of open data through an active promotion campaign to engage-contribute-use.

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Section: Literature Context: An Overview Of Open Datamentioning

confidence: 99%

Open data and its usability: an empirical view from the Citizen’s perspective

et al. 2016

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“…The planning powers of local authorities stipulated in the allied Town and Country Planning Act 1976. The Act stated that the local authority shall be the local planning authority for their area, thus, allowing the local authorities to control the developmental functions of urban management and play a more dynamic role in the national development [13,14]. The functions of local authorities in Malaysia covers a mandatory functions such as the licensing authority, authority for waste and refuse collection, street lighting and activities pertaining to public health and also discretionary functions that include all development functions such as providing amenities and recreational parks [15,16].…”

Section: Municipal Councils In Malaysiamentioning

confidence: 99%

A Review of Effects of Quality Municipal Services on Citizen Satisfaction in Malaysian Municipal Council: A Content Analysis

Mu¹,

Martín²,

Kasim³

2017

Glob J Res Rev

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Government was established primarily to provide services that will make life worth living to their citizens. Accordingly, local governments as third tier government in Malaysia are created to bring government closer to the local communities' at the grassroots and for transformation of lives at the rural level. One of the ways of bringing government closer to the people at the grassroots is through the delivery of service in a satisfactory, timely, effective and adequate manner. This paper is therefore an examination of Local Government and Municipal Service Delivery in Malaysia. It argues that the constitutional mandate of local council in terms of "function performance" has not been translated into reality in many occasions. Thus, the paper concludes and recommends that municipal council must attempt to overcome the challenges that have by-passed their performance. It is only by this can they be positioned to render cutting services in a timely, effective, adequate, prompt and satisfactory manner to justify their continuous existence and huge financial allocations to them. Municipal awareness also gives a sense of satisfaction of the citizens. The study recommends that there is needs for local municipal to be strategies to makes the local council more robust for enhancing the lives of inhabitants and to foster good relationship between the management and local people in the area. The study also gives recommendation of enlighten the local community on the important of community participation in provision and maintenance of public service delivery. Secondly, the study is significant because it will expand the frontier of knowledge by identifying factors influencing service delivery in Malaysian Local Government Areas. These factors when clearly identified will go a long way in providing answers to questions like why service delivery has not improved in Malaysian local government councils despite huge financial allocations from the Federation Account. Furthermore, the research is justified on the grounds that its recommendations will enhance policy decisions of government agencies like the Local Government Service Commission. In addition, members of the public will find the paper an educative and resource material. Future researchers on service delivery in Malaysian Local Government Areas will find the study a rich resource material for their research. A study of this nature is a training ground for the conduct of cutting edge research in the field of Public Administration and Local Government Studies. Keywords Municipal councils in MalaysiaThere are 39 municipal councils in Malaysia which are accountable for providing public goods and services to every group of people that live within their localities. The greatest contribution provides by the local government is by performing efficient and effective service delivery, predominantly to those who currently have little access or even no access to these services. Therefore, the local authorities in Malaysia power expanded with a complete set of functions and ...

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“…Most of the evaluation approaches targeted very specific aspects of egovernment initiatives. The existence of a variety of models for evaluating e-government is evidence of this specificity (Osaman et al, 2011). …”

Section: E-government Evaluation Approachesmentioning

confidence: 99%

“…Ray and Rao (2004) Proposes holistic (COBRAS) evaluation Framework; Cost; Opportunity, Benefit; and Risk, Analysis for satisfaction. Osaman et al (2011) Develops a framework for evaluation-led design of eprojects that complements traditional approaches to IS evaluation. The framework is based upon Moor's concept of public value.…”

Section: E-government Evaluation Approaches Which Incorporate a Citizmentioning

confidence: 99%

A Citizen‐Centric Framework For Assessing E‐Government Effectiveness

Sigwejo

Pather

2016

E J Info Sys Dev Countries

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In a quest to offer better services to both citizens and businesses throughout Africa, efforts to adopt e-government projects are gaining momentum. As a result of this, there is a need for effective measurement of delivery and quality of such e-services. Currently, there are several metrics applied to measure and rank the e-readiness of various African countries. However, while these measures have provided a source of comparative analysis between different egovernment projects, they are far from being perfect. For example, most of these measures are diverse and difficult to compare, since they assume 'one size fits all' and ignore differing environmental, cultural and contextual factors of various countries. Further criticisms of these measures are that they are 'first generation metrics' designed for developed countries, as opposed to developing countries.This paper addresses the problem that there is a need for suitable evaluation strategies for understanding and measuring the effectiveness of e-government services in order to improve the management thereof, and thereby attain the best possible value for citizens. The objective of this study was to investigate and develop a framework, for evaluating the effectiveness of e-government services in a typical developing country. Tanzania was chosen as the context for this study: as a typical developing African country, its early phase of egovernment development provided an optimal case for this study concerned with the useful and effective evaluation of e-government services.The findings indicate the key dimensions to consider when evaluating the effectiveness of e-government services. These dimensions are synthesised into an egovernment citizen satisfaction framework (ECSF). The framework demonstrates how citizen and government imperatives should be amalgamated to evaluate the effectiveness of egovernment service. The findings further support the call to increase monitoring and evaluation of all ICT projects within government.

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COBRA framework to evaluate e-government services: A citizen-centric perspective

Cited by 138 publications

References 107 publications

Open data and its usability: an empirical view from the Citizen’s perspective

Open data and its usability: an empirical view from the Citizen’s perspective

A Review of Effects of Quality Municipal Services on Citizen Satisfaction in Malaysian Municipal Council: A Content Analysis

A Citizen‐Centric Framework For Assessing E‐Government Effectiveness

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